Novogene is a leading general provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround time to all our customers. We are currently recruiting for a Logistics Specialist based in Spain. We’re searching for a proactive professional who can optimise workflows, manage vendor relationships, and ensure our goods move across the globe with precision. Location: Remote in Spain, ideally in major cities Job descriptions: 1. Customer Shipment Support a. Proactive Guidance: Provide clients with clear sample shipment instructions, including packaging standards, labeling requirements, and pickup scheduling procedures. b. Pickup Coordination: Schedule on-demand pickup services for clients, coordinating with logistics providers (e.g., DHL, FedEx, UPS) or internal Novogene drivers to collect sample packages at specified locations and times. c. Dedicated Point of Contact: Serve as the primary logistics liaison for clients during the shipment process, addressing all inquiries regarding transit times, tracking, customs clearance, and related matters. 2. End-to-End Shipment Monitoring & Issue Resolution a. Full Journey Tracking: Monitor real-time status of client shipments from pickup, transit, and customs clearance through to final delivery at the laboratory. b. Exception Management: Proactively identify issues such as shipping delays, customs holds, or missing documentation, and promptly coordinate with customs authorities, logistics providers, clearance agents, and internal teams for resolution. c. Client Communication Bridge: Provide transparent and timely updates to clients in case of logistics issues, effectively managing their expectations. 3. Compliance & Documentation a. Document Pre-review: Assist clients by reviewing or providing templates for required customs documents (