Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce QA Specialist.
Duties & Responsibilities
* Creation of comprehensive test cases based on the analysis of documentation or business requirements, precisely defining their expected results based on experience.
* Must be able to identify potential risks and/or issues arising from inconsistencies in project requirements.
* Support in the execution of test cases based on their design, ensuring quality and efficiency, as well as reporting execution results with as much detail as possible.
* Management of defects using a project management tool, generating reports for tracking and reporting issues.
* Collaboration/support to the client for UAT.
* Estimation of tasks to be performed.
* Reporting progress on assigned tasks or areas of responsibility.
* Proficiency in using QA tools established for the project/service.
* Acquiring and consolidating functional knowledge of the assigned project.
* Detecting and communicating risks and/or issues that arise in tasks.
* Anticipating and communicating risks and/or issues that may arise in the development of the final product during the early project phases.
* Providing solutions to potential risks and/or issues in the development of the final product.
* Collaborating in the testing strategy to define QA phases within the project.
* Acting as a reference for supporting less experienced team members, managing, assigning, and coordinating QA tasks across different projects for junior roles.
* Identifying tools that enable more efficient work execution.
* Ensuring the quality of test plans and executions for the team they coordinate in each project.
* Tracking incidents and defects detected, both their own and those of the team they coordinate.
Experience / Skills
* Minimum of 4 years in a similar role.
* Experience as a QA Specialist on Salesforce projects.
* Ability to analyze functional documentation and requirement documents, create test cases, execute manual tests, report defects, etc.
* Ability to support the development team by reviewing and ensuring the quality of the developed code.
* Basic knowledge of test automation with tools such as Selenium, Katalon, or UFT.
* ISTQB certification is a plus.
* Experience with Salesforce projects.
* Good communication and teamwork skills.
* Knowledge/experience with defect management tools (e.g., Jira).
* English proficiency at C1 level.
WHAT DO WE OFFER
* Permanent contract.
* Flexible Schedule. We make it easy. Balance your professional and personal life.
* Certifications plan. Improve your skills and get the official certificate from our main partners.
* Home Office. You decide and we support you.
* Flexible retribution (public transport ticket, Ticket restaurtant, …).
* Health insurance.
* OMEGA in action. Our commitment to a better society is not just an intention
* Professional development: Evolve, grow and get where you want to go.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.