Process Management and SLA Reporting Technician (ServiceNow)
Inscríbase ahora, lea los detalles del trabajo desplazándose hacia abajo. Verifique que posee las habilidades necesarias antes de enviar una solicitud.
GMV Tres Cantos, Community of Madrid, Spain
Responsibilities
In our team, you will address one of our clients’ needs by providing support services for IT infrastructure management and IT service operations. You will take on a specialized technical role within the project team, handling tool administration and assessing improvements, with a particular focus on ServiceNow and its CMDB.
Qualifications
At least 3 years of experience in Service Management projects to provide support services for IT infrastructure management and IT service operations.
Deep knowledge of the ServiceNow tool (CSA), FCC’s corporate tool for ITSM process management.
Experience in managing ITSM processes.
Experience in creating reports and dashboards.
ITIL Foundation v3 certification.
High level of English is essential.
Benefits
Hybrid working model and 8 weeks per year of teleworking outside your usual geographical area.
Flexible start and finish times, and intensive working hours on Fridays and in summer.
Personalized career plan development, training and language learning support.
National and international mobility. If you come from another country, we can offer you a relocation package.
Competitive compensation with ongoing reviews, flexible compensation and discount on brands.
Wellbeing program: Health, dental and accident insurance; free fruit and coffee, physical, mental and financial health training, and much more!
We promote equal opportunities in recruitment, and we are committed to inclusion and diversity. xpzdshu
If you have any questions please do not hesitate to contact Sandra Bravo Crespo, in charge of this vacancy.
#J-18808-Ljbffr