Provides the full range of Field Engineering support for an assigned base of large / complex clients.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products including low-complexity installation activities.
Provides technical feedback on equipment systems and processes to improve overall service delivery.
Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues proactively informing the manager and / or team on offering improvement recommendations.
You will be successful in this role if you have :
High School Diploma or GED required
May require technical certification or Associate Degree
Generally 2-4 years experience in area of responsibility
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free : (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.
Required Experience :
Senior IC
Key Skills
Computer Hardware,Customer Service,Hand Tools,Computer Networking,Field Service,POS,Windows,Mechanical Knowledge,Service Technician Experience,Merchandising,Project Coordination,Troubleshooting
Employment Type : Full-Time
Experience : years
Vacancy : 1
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