We are looking for
a driven and enthusiastic Senior Travel Agent - German Speaking (m/w/d), with experience in customer care call centers (inbound calls, emails, and chats) that can solve customer concerns and create a seamless customer experience.
Your role in BizAway :
- End-to-End Travel Management : Independently manage business travel requests from initial quotation to final confirmation.
- Comprehensive Booking : Utilize a General Distribution System (GDS) to plan and book flights, hotels, car rentals, and other necessary services.
- Policy-Compliant Guidance : Offer expert advice and recommend optimal travel solutions, strictly adhering to client corporate travel policies.
- Adaptive Problem Solving : Professionally and promptly handle changes, cancellations, and unforeseen situations, including emergencies.
- Client Relationship Management : Foster high client satisfaction and cultivate lasting professional relationships.
Your basic qualifications
- Proven experience of at least 3-5 years as a Travel Agent, preferably in the business travel (corporate travel) sector.
- Fluent command of the German language (native or C1 level), both written and spoken. Knowledge of Italian and English is considered a strong plus.
- Excellent knowledge of at least one GDS (e.G., Amadeus, Sabre, Galileo ).
- Strong customer orientation and excellent communication skills.
- Precision, attention to detail, and the ability to work independently.
- Exceptional problem-solving skills and the ability to handle stress.
- Knowledge of tourism market dynamics, airfare rates, and visa regulations.
We are also interested in
- Highly organized and detail-oriented, with the ability to work effectively under pressure.
- A natural problem-solver, skilled in navigating complex situations.
- Tech-savvy and proficient with digital tools, demonstrating a keen interest in technology.
- Multilingual abilities are a plus.
Our offer
️ A seat on a scale-up with skyrocketing growth
Attractive compensation, including equity in the company
Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
Multicultural and international team
Collaborative and smart environment to work and learn
Free coffee to kick-start your day and free beers to celebrate together
Hybrid setting and flexible working policy and great offices in Europe
BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.