Barcelona, Spain | 38.5h/week | Rotational shifts between 09:00–20:00 | International EnvironmentAre you passionate about travel, customer experience, and helping people from around the world? Join the Booking.Com support team in Barcelona and become part of a fast-paced, multicultural environment where every interaction makes a difference.As aCustomer Support Advisor, you will support international travelers and accommodation partners by providing outstanding service via phone and email. You'll help resolve booking, payment, and technical inquiries while ensuring every customer feels heard, supported, and valued.Your Responsibilities- Assist travelers and accommodation partners with booking-related questions and support requests- Handle inquiries related to services, payments, and technical issues with professionalism and empathy- Communicate effectively via phone and email, always delivering a high level of customer care- Mediate between customers and accommodation providers to find the best possible solutions- Follow internal processes and quality standards while working efficiently in a dynamic environment- Adapt to changing priorities and contribute positively to team performanceWhat We're Looking For- FluentIcelandic (C2 level)and advancedEnglish- Excellent communication and interpersonal skills- Customer-focused mindset with strong problem-solving abilities- Comfortable working with Office 365, CRM tools, and digital platforms- Positive, adaptable, and solution-oriented attitude- Previous customer service or contact center experience is a plus- Interest in travel, hospitality, or accommodation platforms is highly valuedWhat You'll Get27 working days of holidays per year3 weeks of paid training and continuous coachingA vibrant, multicultural workplace in beautiful BarcelonaModern office spaces close to Glories Shopping Mall with excellent transport connectionsFeel Good program including Spanish lessons, sports activities, quizzes, and social eventsPrivate health insurance available with permanent contractFlexible benefits for transport and nursery after probation periodExcellent career development opportunities within a global travel industry leaderIf you enjoy helping people, thrive in an international environment, and want to grow your career in customer experience, this could be the perfect opportunity for you.#J-18808-Ljbffr