**Customer Service Representative**Division: LSG CommercialLocation: Madrid - AlcobendasWhen you are part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a general leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team and help us make significant contributions to the world.**Responsibilities**:- Adhere to SOP’s, SLA’s and departmental training guideline- Greet and welcome guests as soon as they arrive at the office- Direct visitors to the appropriate person and office- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.G. pens, forms and brochures)- Receive, sort and distribute daily mail/deliveries- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)- Arrange and follow up of Courier services- Arrange and follow up of vendor services & orders: Catering, stationary, supplies, etc.- Carrying out periodic health and safety checks of the installations- Preparing, printing, binding and archiving documents, when necessary- Logging and reporting all technical faults and arranging all office equipment fixtures and fittings- Co-ordinating parking availability, security passes and the booking in of visitors and clients- Deal with customer orders, complaints and inquiries efficiently and professionally as per the service level agreement and direct activities to appropriate departments- Escalate and solve customer inquiries and complaints without managerial support- Maintain daily customer service reports and respect the KPIs and targets.- Other duties: May be required to perform duties other than those given above. The particular duties and responsibilities indicated may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are common and would not of themselves justify the re-evaluation of the document.**Minimum Qualifications**:- Proven experience in similar administrative roles- Competent with Microsoft Office suite.- Ability to work in a team.- Excellent time management skills.- Good interpersonal and communication skills in English; Portuguese would be an asset.Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.