Network Engineer – Packet & SDN
Join Colt Technology Services for an exciting opportunity as a Network Engineer specializing in Packet and SDN. This role enables you to focus on delivering exceptional customer solutions while working in a dynamic international environment.
Why we need this role
Join a team of highly skilled and passionate customer support engineers, taking full responsibility for resolving customer faults and technical challenges related to Colt's Packet & SDN products and services. This role includes end‐to‐end ownership, task coordination, and managing relationships with network partners and internal teams to ensure a seamless customer experience.
What You Will Do
Proactively monitor, troubleshoot, and resolve faults across a pan‐European MPLS infrastructure and a range of IP services, ensuring SLAs are met.
Act as the single point of contact for customers, providing clear updates and professional support.
Work closely with vendors, field engineers, and 3rd‐level support teams to manage escalations and complex issues.
Maintain accurate incident records and generate technical reports when required.
Identify and implement solutions to recurring problems in Packet & SDN networks.
Support software upgrades in collaboration with vendors and internal teams.
Participate in a 24/7 shift pattern to ensure round‐the‐clock support for our customers.
What We're Looking For
Strong knowledge of IP fundamentals and protocols, including BGP, EIGRP, OSPF, ISIS.
Experience implementing, diagnosing, and troubleshooting IP Access, MPLS and VPN solutions across a pan‐European network.
Understanding of provisioning and maintaining IP, Ethernet and optical services across backbone networks.
Experience with UNIX-based applications and troubleshooting tools such as Telnet, FTP, TFTP, Traceroute.
Experience with Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, vendor‐specific element managers.
Industry experience with global network providers, NOCs, and field support teams to resolve technical issues.
Strong ownership and teamwork skills, thriving in fast‐paced environments.
Excellent communication abilities, both written and verbal.
Formal IT qualifications such as CCNP, CCSP, CCNA or similar are highly desirable.
Fluent English & Spanish (mandatory). Fluent German would be an advantage.
What We Offer You
At Colt, you'll make a real impact. We empower people to collaborate and innovate across the globe, creating intelligent solutions for our customers wherever they need them.
Diversity and Inclusion
We value diversity of thought and experience. From day one, you'll be encouraged to be yourself because that's what helps people thrive.
We welcome people with diverse backgrounds and experiences, regardless of gender identity, expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
Signs of our commitment: Signed the UN Women Empowerment Principles; trained 60+ employees as Mental Health First Aiders.
Adjustments to support the recruitment process are available upon request.
Benefits
Flexible working hours and the option to work from home.
Extensive induction program with experienced mentors and buddies.
Opportunities for further development and educational opportunities.
Global Family Leave Policy.
Employee Assistance Program.
Internal inclusion & diversity employee networks.
A Global Network
When you join Colt you become part of a global network. Explore stories and experiences on our "Our People" site, including Empowered Women in Tech.
#J-18808-Ljbffr