Network Engineer – Packet & SDN
Join Colt Technology Services for an exciting opportunity as a Network Engineer specializing in Packet and SDN. This role enables you to focus on delivering exceptional customer solutions while working in a dynamic international environment.
Why we need this role
Join a team of highly skilled and passionate customer support engineers, taking full responsibility for resolving customer faults and technical challenges related to Colt’s Packet & SDN products and services. This role includes end‑to‑end ownership, task coordination, and managing relationships with network partners and internal teams to ensure a seamless customer experience.
What You Will Do
- Proactively monitor, troubleshoot, and resolve faults across a pan‑European MPLS infrastructure and a range of IP services, ensuring SLAs are met.
- Act as the single point of contact for customers, providing clear updates and professional support.
- Work closely with vendors, field engineers, and 3rd‑level support teams to manage escalations and complex issues.
- Maintain accurate incident records and generate technical reports when required.
- Identify and implement solutions to recurring problems in Packet & SDN networks.
- Support software upgrades in collaboration with vendors and internal teams.
- Participate in a 24/7 shift pattern to ensure round‑the‑clock support for our customers.
What We're Looking For
- Strong knowledge of IP fundamentals and protocols, including BGP, EIGRP, OSPF, ISIS.
- Experience implementing, diagnosing, and troubleshooting IP Access, MPLS and VPN solutions across a pan‑European network.
- Understanding of provisioning and maintaining IP, Ethernet and optical services across backbone networks.
- Experience with UNIX-based applications and troubleshooting tools such as Telnet, FTP, TFTP, Traceroute.
- Experience with Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, vendor‑specific element managers.
- Industry experience with global network providers, NOCs, and field support teams to resolve technical issues.
- Strong ownership and teamwork skills, thriving in fast‑paced environments.
- Excellent communication abilities, both written and verbal.
- Formal IT qualifications such as CCNP, CCSP, CCNA or similar are highly desirable.
- Fluent English & Spanish (mandatory). Fluent German would be an advantage.
What We Offer You
At Colt, you’ll make a real impact. We empower people to collaborate and innovate across the globe, creating intelligent solutions for our customers wherever they need them.
Diversity and Inclusion
- We value diversity of thought and experience. From day one, you’ll be encouraged to be yourself because that’s what helps people thrive.
- We welcome people with diverse backgrounds and experiences, regardless of gender identity, expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
- Signs of our commitment: Signed the UN Women Empowerment Principles; trained 60+ employees as Mental Health First Aiders.
- Adjustments to support the recruitment process are available upon request.
Benefits
- Flexible working hours and the option to work from home.
- Extensive induction program with experienced mentors and buddies.
- Opportunities for further development and educational opportunities.
- Global Family Leave Policy.
- Employee Assistance Program.
- Internal inclusion & diversity employee networks.
A Global Network
When you join Colt you become part of a integral network. Explore stories and experiences on our “Our People” site, including Empowered Women in Tech.
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