Position Overview
We are looking for a Business Analyst to support global Marketing IT applications such as OneMRM and Symphony. The role will act as a key point of contact for demand intake, incident coordination, backlog management, and continuous improvement across a complex digital ecosystem.
Benefits
* €1,200 annual training budget (certifications, courses, books, events…)
* Flexible working hours
* 100% remote role (based in Spain, Madrid reference)
* Private health insurance fully covered by Capitole
* Flexible compensation (meal vouchers, transport, childcare)
* Gym membership (WellHub / Gymforless)
* Continuous feedback through monthly check-ins
* Regular team-building events
* Internal tech & product communities
* A collaborative and international team environment
Key Requirements
* +5 years of experience as Business Analyst, Demand Manager, or Product Owner in IT environments
* Strong experience in application support, incident management, and change management
* Hands‑on experience with ServiceNow, Jira, and Confluence
* Ability to manage structured workflows, backlog prioritization, and documentation
* Experience working in complex, matrix, international organizations
* Solid understanding of software lifecycle and IT operations
* Experience handling L1/L2 incidents or support processes
* Strong communication and stakeholder management skills
* English B2+/C1 (mandatory)
Nice to have
* Experience with marketing IT platforms or DAM/MRM systems
* Knowledge of OneMRM, Symphony, or similar enterprise marketing tools
* German C1 (nice to have)
* Experience with tools such as Marmind / Flow UI or similar
* Exposure to automotive or large enterprise ecosystems
* Basic understanding of rollout and adoption frameworks
The employee will adhere to information security policies:
* Will have access to confidential information related to Capitole and the project they are working on.
* Must comply with internal security policies and sign an NDA.
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