Job Title: Customer Experience Specialist
We are a global leader in contact lenses, manufacturing and distributing to some of the biggest names in vision correction. As a Customer Experience Specialist, you will be the first point of contact for Iberia customers, ensuring high-quality support and service.
Key Responsibilities:
* Participate in ad-hoc projects both locally and internationally.
* Provide support to department leaders on actions required to achieve objectives.
* Actively participate in weekly team meetings and contribute ideas for process improvement.
* Collaborate with other departments, including Finance and Commercial.
You will be responsible for responding to customer requests, processing orders, managing shipments, and monitoring backorders. You will also need to stay up-to-date on new product launches and promotional campaigns.
Team and Environment:
The Customer Experience department has a team of specialists distributed across 5 work groups. You will have direct contact with approximately 12,000 customers in Spain and Portugal. You will also interact regularly with other departments, including Distribution Center, Commercial Team, IT, Financial, Marketing, and Professional Services.
Requirements:
* Minimum 5 years of experience in similar positions.
* Experience in B2B sectors is an asset.
We offer a smart working environment, wellness programs, open-space offices, and an enthusiastic and multicultural atmosphere. No travel availability is required.