Customer Support Executive
Role OverviewThis role sits within the Customer Operations/Commercial function and is focused on direct engagement with the player base. The position involves managing day-to-day user communications, resolving incidents, supporting account-related activities, and promoting campaigns designed to drive engagement and retention.
This is a hands-on, high-volume operational role, ideally suited to candidates with experience in call centers, customer support environments, or gaming customer operations.
Key ResponsibilitiesProactively contact users through outbound calls and other outreach channelsCommunicate promotions, campaigns, and special offers to customersResolve customer incidents, queries, and support tickets efficientlySupport account activations, verifications, and related processesManage daily operational queries and user requestsDrive customer engagement and retention through direct interaction
What we are looking forPrevious experience in a call center, customer support, or gaming operations environmentComfortable managing high volumes of customer interactionsStrong verbal and written communication skillsCommercially aware with a customer-focused mindsetResults-driven with a proactive approach to user engagement