Customer Support Team Leader (Night Shift, Dutch)
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* Hybrid in Malta (Relocation package provided)
* Salary: €35-40k (DOE) + Night shift allowance + Bonus
* Great benefits with an opportunity to work with a mature and well-known brand
An established online gaming business is looking to hire a Customer Support Team Leader to oversee evening operations and lead a team of customer support professionals.
This is a hands-on leadership role focused on team performance, service delivery, and ensuring a consistently high-quality customer experience across multiple support channels.
Responsibilities
* Lead, coach, and develop a team of Customer Experience Agents.
* Monitor service levels, response times, and customer satisfaction metrics.
* Manage workload distribution across customer support channels.
* Act as an escalation point for complex customer issues.
* Drive operational improvements and support a high-performing team culture.
* Ensure compliance with internal procedures and industry requirements.
* Support recruitment, onboarding, and ongoing team development.
Requirements
* Previous experience leading customer service or customer operations teams in iGaming
* Strong people management and communication skills.
* Ability to work effectively in a fast-paced environment and make independent decisions.
* Experience in monitoring KPIs and driving operational performance.
* Knowledge of online gaming, betting, payments, or other high-volume customer-facing environments is advantageous.
* Fluent English communication skills, and native level Dutch
What's on Offer
* Private health and well-being benefits.
* Professional development opportunities. xhfqzwm
* International, collaborative working environment.