Is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Representative to join our growing and dynamic customer support team, fully remote!
Job Description :
1. Provide support to customers via live chat, email, and telephone.
2. Resolve client queries and provide support when required.
3. Act as a liaison between client requests, customer service, and back office operations.
4. Offer support to the Business Development Managers.
5. Ensure all client requests are processed on time with no delays.
6. Provide quality customer support during the account opening stages and throughout the trading account lifecycle.
7. Promote the Company’s services.
8. Draft, monitor daily reports, and complete tasks assigned by the Head of Department or Management.
Job Requirements :
1. Business fluency in English.
2. Spanish, both verbal and written, is a must.
3. 6 months to 2 years of online customer support experience (via emails/live chat) or a similar role.
4. Proficiency in Microsoft Office/Outlook.
5. University Degree in Business Administration or a relevant field.
6. Ability to work under pressure in a fast-paced environment.
7. Excellent communication and multitasking skills.
8. Good time management and prioritization skills.
9. Attention to detail.
10. Initiative to find answers to new questions.
11. Ability to diagnose and resolve problems.
Remuneration & Benefits :
* Competitive salary based on experience and skills.
* Performance-based monthly bonus.
* Full remote work.
* Friendly, fast-paced, multinational, and supportive environment.
* Career development opportunities.
Work Schedule :
* Monday to Friday.
* 9-hour shifts including 1-hour lunch break, on a weekly rotation, between 07:00-22:00 Cyprus time.
* One week night shift per month.
* Twice a year, for 1 month, working hours will be as follows: Thursday & Friday off, from 12:00 to 20:00 Cyprus time.
#J-18808-Ljbffr