We're looking for a Technical Account Manager to play a crucial role in helping our customers achieve success. You'll leverage Rossum's state-of-the-art AI and intuitive UI to eliminate unnecessary paperwork and streamline workflows, working closely with customers to understand their unique needs and guide them through any technical challenges.
The Role
You'll be responsible for:
1. Being the customers' main technical contact throughout their contract.
2. Project managing complex customer projects involving multiple parties with different skill sets and needs.
3. Collaborating with the Customer Experience and Sales teams to deliver an exceptional customer experience.
4. Consulting with the Rossum product team on continuous platform improvements and advocating for customer views.
5. Adjusting and configuring customer accounts to optimize user experience, leveraging tools like the Calculations extension.
6. Performing basic scripting in Python to support customer solutions.
Our team values great communication, technical solutioning, and a knack for understanding customer needs and pain points. In this role, you'll directly contribute to Rossum's mission by ensuring our clients successfully leverage our AI to eliminate paperwork and accelerate their processes.
You will work closely with customers to understand their technical and business needs, collaborating with the Customer Experience and Sales teams to ensure seamless delivery. You will also act as a key advocate for customer views by consulting with the Rossum product team.
This role offers a unique opportunity to gain firsthand insight into how companies of various sizes, industries, and regions undergo back-office transformation, directly impacting their efficiency.
You should apply if:
* You enjoy working with customers, exceeding expectations, and uncovering their needs and pain points.
* You can deliver clear, structured, and convincing presentations about your vision and plans for the account.
* You can break down difficult problems for easier analysis and foster a solution-oriented mindset.
* You enjoy project management and can coordinate multiple stakeholders.
* You can communicate designs and ideas clearly to help customers understand your recommendations.
* You foster UX sensitivity and aim to simplify workflows.
* You are honest, data-driven, but open to good arguments.
* You possess strong problem-solving skills with a hands-on technical background.
* You have experience with SaaS products, including API, integration, configuration, and customization.
What we offer:
o Working with self-driven people who love what they do and continuously seek improvement.
o Insight into how companies of different sizes, industries, and regions transform their back-office operations.
o 80/20 split between base salary and variable compensation based on customer retention and usage.
o Employee Stock Option Plan.
o An enjoyable working environment within a diverse team (35+ nationalities).
o High-end laptop and necessary tech equipment.
o Flexibility, extra days off, parental leave, and sick days.
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