INTRODUCTION
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At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values:driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
The Client Advisor is responsible for building client relationships with a focus on fostering meaningful connections, recognising key milestones, and upholding Burberry's luxury standards to support client loyalty and engagement. The role contributes to the delivery of the Burberry Forward strategy through service excellence and commercial performance.
Reporting to Store Management, the Client Advisor requires strong knowledge of fashion and styling, with proven ability in client engagement and selling. The role focuses on delivering a personalised experience that supports commercial objectives.
RESPONSIBILITIES
CLIENT ENGAGEMENT
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Build and maintain client relationships through personalised engagement and regular follow:up.
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Acquire and retain clients to grow the individual and store client book.
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Conduct appointments to drive loyalty, repeat business, and incremental sales.
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Understand client preferences to support styling, wardrobing, and cross:selling.
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Recognise key client milestones to strengthen engagement and retention.
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Accurately capture and manage client data in line with company policies.
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Support the client experience by maintaining store standards and assisting with operational tasks.
PERSONAL PROFILE
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Minimum 2 years in a client:centric role.
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Fluent in the local language; English proficiency desirable.
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Additional language skills are a plus.
Interest in fashion, art, and culture. xpzdshu
MEASURES OF SUCCESS
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.