Position: Customer Support Specialist (German)
Location: Valencia, Spain
Employment type: Full-time
Remuneration: Base salary.
Duties and Responsibilities
* Communicate with customers through various channels such as phone, email, chat and social media
* Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
* Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
* Identify and address customer needs to elevate internally for process improvement
* Ability to work collaboratively within a team as well as independently
* Maintain customer satisfaction and retention through impactful customer experience
Requirements
* Native in German (C2), both oral and written. Fluent in English (at least B2 level)
* Previous working experience in hospitality or other customer facing roles is a plus
* Excellent communication skills with the ability to listen and show empathy
* You thrive for teamwork and fun and are part of the community
* Flexible and able to work in a fast paced working environment
* Autonomous, able to work independently as well as part of a team
* Tech savvy and familiar with Google Suite, MS Office and CRM tooling
* Customer-focused, always have the customers best interest in mind
Benefits
* Working schedule: Monday-Sunday 8AM-8PM, rotating shifts
* Excellent remuneration package based on experience, skills and performance
* Health insurance
* Free lunch
* Spanish lessons
* Bootcamp twice a week
* Drinks every Friday
* Be part of a dynamic and creative team with positive and friendly atmosphere
* Guidance and tools to reach career potential
How to Apply
To apply for this position and to explore many other exciting opportunities, visit our career page:
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