Do you thrive in managing projects, solving challenges, and keeping customers at the heart of everything you do?
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We're looking for a versatile and customer-focused After Sales Representative to join our team at Timber Cabins. This role goes far beyond traditional after-sales support – you'll oversee a wide scope of administrative and project management functions, acting as the central link between our customers and internal teams. Strong communication skills, creative problem-solving, and flexibility are key to ensuring that every customer's journey with us is smooth, efficient, and rewarding.
Responsibilities
* Take ownership of the post-sale customer journey, ensuring projects are delivered smoothly and on time;
* Act as the main project coordinator, managing communication between sales, production, logistics, construction, and other departments;
* Keep customers updated on project progress, providing clear and proactive communication;
* Oversee customer inquiries, complaints, and technical issues with a solution-oriented approach;
* Maintain accurate project and customer records in CRM software;
* Drive process improvements by identifying recurring challenges and suggesting creative solutions;
* Balance multiple projects at once, prioritizing tasks and adapting quickly to changes;
* Manage and investigate claims related to order fulfillment, ensuring swift and fair resolution.
Requirements
* Fluent Spain – your main working language;
* Excellent English language skills (other languages are an advantage);
* Strong organizational and project management skills – ability to coordinate multiple projects from start to finish;
* Ability to work independently and as part of a team;
* Experience in project management and customer-facing roles, exposure to debt collection is a plus;
* Flexibility and adaptability to manage changing priorities and unexpected challenges;
* Creative and proactive problem-solving mindset with a focus on customer satisfaction;
* Strong organizational, communication and time-management skills;
* Attention to details, accuracy and responsibility;
* Good computer literacy, experience with CRM and accounting systems is an advantage. xohynlm
What's in it for you
* Competitive base salary (€1500 net/month) + performance-based sales bonus system
* Hybrid work setup – Vilnius or Kaunas office or mix of remote
* A supportive team, modern office & all the tools you need to succeed
* A chance to grow, implement ideas & be part of an expanding company
Salary
1500 €/mon. net
+ Performance-based sales bonus system