Omega CRM Consulting is looking for a ServiceNow Specialist that would like to collaborate with one of the top global pharmaceutical companies.
Main responsabilities
* Understand what ServiceNow is. Which are the community and services provided from it.
* Understand what the Citizen Approach within ServiceNow is.
* Configuration and maintenance of the ServiceNow platform within WSD module and APIs.
* Developing, maintaining, and customizing ServiceNow applications, including workflows, dashboards, and reporting solutions.
* Managing incidents and requests through the platform.
* Collaborating with cross-functional teams to deliver high-quality solutions, improve processes, and provide technical support.
* Analyzing system performance issues and providing corrective actions while identifying root causes.
* Conducting code reviews to ensure they’re up to par with the best industry practices and quality standards.
* Implementing security policies using ACLs (Access Control Lists), roles and groups.
* Documenting processes and technical solutions.
* Drive innovative mission solutions and digital transformation with our customers.
* Develop and enhance application prototypes & Proof of Concepts on the ServiceNow platform.
* Document and present technical solutions aligned with our customer’s business problems.
* Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development, and validation of solutions.
* Keep on top of ServiceNow product developments, complementary technology, and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains.
Experience
* 3+ years of experience in ServiceNow development or similar engineering roles.
* Proficiency in ServiceNow platform development, including scripting (JavaScript, GlideScript), web technologies (HTML or XML) and ServiceNow APIs.
* Experience with ServiceNow modules: ITSM and WSD.
* Experience with Citizen development.
* Familiarity with ServiceNow development tools such as Flow Designer, Studio IDE, and Update Sets.
* Understanding of ServiceNow architecture, data model, and best practices.
* Experience with Service Portal design and development.
* Experience in developing custom applications and integrations with third-party applications.
* Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle.
* Familiarity with Agile methodologies and DevOps practices.
* Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes.
* Knowledge of relational databases.
* Knowledge of ITIL (incident management, change management, etc.).
* Analytical mindset and customer orientation.
* Ability to quickly understand new technology through instruction and self-training.
* Strong written and verbal communication skills.
* Fluid English.
* Critical thinking.
* Team collaboration is key.
What do We offer
* Permanent contract.
* Flexible Schedule. We make it easy. Balance your professional and personal life.
* Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
* Home Office.
* Flexible retribution (public transport ticket, Ticket restaurant, …).
* Health insurance.
* OMEGA in action. Our commitment to a better society is not just an intention.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.