About Cheil Worldwide
Cheil Worldwide is a full-service agency from brand building to digital transformations creating excellent data-driven experiences for every customer.
We are part of one of the world's biggest agency networks – comprising 54 offices and 9 affiliates in 43 countries globally with more than 7,000 employees and 600 clients around the world.
Our Team in Spain
Cheil Spain is made up of 150 employees from different disciplines, who are passionate about innovation in all its forms.
We offer a wide variety of marketing and advertising services, including strategy and planning, creative, content production, traditional and digital media advertising, influencer marketing, event marketing, e-commerce and performance marketing, among others.
About This Role
We are looking for a professional experienced as UX & Customer Experience to lead the design and execution of a seamless, customer-centric digital experience in our ecommerce.
This role is pivotal in driving conversion optimization, customer satisfaction, and retention through data-driven UX strategies.
The ideal candidate has a strong background in user research, journey mapping, and usability testing within an e-commerce environment.
This profile will be a bridge between customer, data and production.
Main Responsibilities
* Define and Execute a UX Strategy Aligned with Business Goals: Develop a UX strategy that aligns with business objectives and drives customer-centric digital experiences.
* Understand Ecommerce Possibilities: Analyze ecommerce possibilities and identify areas for improvement to enhance customer journeys.
* Conduct Customer Journey Analysis: Lead customer journey analysis initiatives to identify pain points and opportunities for growth.
* Develop a Conversion Optimization Roadmap: Create a data-driven roadmap to optimize conversions and improve customer satisfaction.
* Lead User Research Initiatives: Conduct A/B testing, heatmaps, and usability testing to inform UX decisions.
* Collaborate with Cross-Functional Teams: Work closely with product, marketing, and technology teams to enhance customer interactions.
* Champion Accessibility and Performance Optimization: Ensure accessibility, mobile-first design, and performance optimization best practices are followed.
* Monitor UX Performance Metrics: Continuously monitor UX performance metrics and refine user experiences.
Qualifications
* 8+ Years of Experience in UX/UI: Proven track record in e-commerce UX strategy and conversion optimization.
* Expertise in User Research Methodologies: Strong understanding of user research methodologies, usability testing, and behavioral analytics.
* Experience Working in Agile Environments: Ability to work effectively in agile environments alongside developers and product teams.
* Understanding of SEO, Web Performance, and Accessibility: Knowledge of SEO, web performance, and accessibility (WCAG standards).
* Ability to Communicate Insights and Strategies: Ability to communicate insights and strategies to C-level stakeholders.
* Experience with CRO Tools: Experience with CRO tools (Google Optimize, GA4, Content Quare, UserTesting, Optimizely, Hotjar, FullStory, etc.).
* Knowledge of Customer Data Platforms: Understanding of customer data platforms (CDPs) and personalization strategies.
Requirements
* Working Effectively with Diverse Cultures: Ability to work effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds.
* Making Effective Use of Capabilities: Making the most effective use of the capabilities, insights, and ideas of all individuals.
* Inspiring Others: Inspiring others by generating innovative solutions in work situations.
* Trying Different Ways to Deal with Work Problems: Trying different and novel ways to deal with work problems and opportunities.
* Working Cooperatively: Working effectively and cooperatively with others.
* Establishing Trusting Relationships: Establishing and sustaining trusting relationships by accurately perceiving and interpreting one's own and others' emotions and behavior.