Onboarding specialist

🧡 Coverflex

Work changed. Pay didn’t.

Coverflex exists to make compensation work for everyone. Pay is still rigid, fragmented, and hard to feel. We turn compensation into choice — one platform, one card, one app — for benefits, meal allowance, insurance and more.

Our platform is simple for HR and meaningful for employees. We provide choice, smarter compensation tools, and empowerment.

We’re proud to be backed by leading European VC funds, having raised over €20 million.

⚙️ TL;DR (The Essentials)

Role: Onboarding Specialist
Seniority Level: Junior/ Intermediate
Type: Individual Contributor
Languages: English (internal) / Spanish (client-facing)
Main Tools: HubSpot, Notion, Slack, Intercom, project tracking tools
Location: Remote (Spain)

Compensation:

* Base Salary: €20,000 – €23,000 (gross)
* Equity: Yes – Stock Options under our Equity Incentive Plan
* Benefits: You can check them below (end of the page)

Contract Type: Permanent

💥 Your Impact

You’ll be responsible for leading the onboarding and go-live experience for new Coverflex clients, ensuring a smooth, clear, and successful transition from contract signature to their first month post-launch.

This role is critical to early customer success. You’ll shape first impressions, drive adoption, and set the foundation for long-term client relationships.

You’ll know you’re successful when, after 90 days, you’ve…

* Independently led multiple client onboardings end-to-end
* Built strong, trusted relationships with new clients from day one
* Delivered effective client and end-user training sessions
* Ensured clients reach go-live on time with strong early adoption
* Handed over clients to Customer Success with clarity and completeness

How we’ll measure success:

* Onboarding completion and go-live timelines
* Early product adoption and conversion metrics
* Client satisfaction during onboarding
* Quality of handover to Customer Success
⚡ Reality Check – What Makes This Role Hard

Let’s be real — onboarding isn’t just about following a checklist. Here’s what you’re signing up for:

* Managing multiple client onboardings in parallel
* Adapting launch plans to different client needs and levels of readiness
* Balancing client expectations with internal constraints
* Operating in a fast-moving environment where processes evolve
👤 You

Must-haves (evidence, not years)

* Experience onboarding clients, ideally in SaaS, HRTech, FinTech, or other B2B platforms
* Strong understanding of digital product adoption
* Proven ability to design, manage, and improve operational processes
* Excellent relationship-building skills with a client-first mindset
* Strong organisational and prioritisation skills
* Comfortable working in fast-changing environments
* Tech-savvy and confident using tools like HubSpot, Notion, Slack, Intercom, and project tracking platforms
* Clear and professional communication skills in English and Spanish
🧬 Your DNA
* Process-oriented and detail-focused
* Empathetic and client-centric
* Proactive problem solver
* Comfortable with ambiguity and change
* Collaborative by nature

You’ll probably find this frustrating if…

* You dislike juggling multiple clients at once
* You prefer rigid processes with little flexibility
* You’re uncomfortable with change or fast-paced environments
Meet Your Manager

Hiring Manager: Antonella Lavanca - Head of Customer Success
Location: Spain

Profile Snapshot:

* Energy: High-energy, positive and driven. I bring enthusiasm to everything I do and truly believe that energy is contagious. I’m ambitious and results-oriented, but always with a human, empathetic and people-first mindset.
* Communication: Open, transparent and very direct, always with respect and empathy. I value honest conversations, clear expectations and constructive dialogue.
* Feedback Style: Continuous and candid. I give feedback to help people grow and expect the same openness in return.

How to work with me - in the Manager's own words:

“I’m a hands-on leader who truly cares about her team. I trust people, give them autonomy and expect ownership in return. I like structured work, clear priorities and a strong sense of accountability, but always within a supportive and safe environment.”

Your Team

You’ll work day-to-day with:

* The Success team: Nicole Losso
* The Sales team: Marta Aguilar, Mauro Magni, Marta Saldaña, Juan Carlos, Jorge Leis
* Others: Andres Quiles (Insurance Director), Hector Carrascal (Insurance) and Julia Abarca (Country Manager)

Key Stakeholders:

* Sales
* Product
* Operations
* Support
* Marketing

Team Rituals:

* Weekly CS Meeting
* Weekly Team Spain Meeting
* Weekly CS and Product Meeting
* Be-weekly CS and Ops Team Meeting
* Ongoing 1:1s focused on activity, follow-up, and improvement
💜 Access & Belonging (Equal Opportunity)

We hire for impact and potential, not pedigree. We welcome applications from people with non-linear careers, career breaks, caregiving gaps, and those changing fields.

No discrimination on the basis of age, disability, gender identity/expression, marital or family status, pregnancy, neurodivergence, race/ethnicity, religion/belief, gender, sexual orientation, or any other protected ground.

Assessment fairness: We anchor on evidence of outcomes and use structured rubrics, multiple assessors, and blind screening most of the time. We won’t know your name, gender, or personal info until the interview stage.

📬 Application Clarity

No cover letter required. Apply with your CV. You may be asked a few short, relevant questions.

Total candidate time investment: ~3 hours end-to-end.

🧩 Hiring Stages (What to Expect, Why & How Long)

1. Applications Screen — Signal check vs must-haves. You’ll hear from us within 8 business days.

2. Role-Fit Questionnaire (async) — Purpose: capture signals your CV can’t (languages, tools, scenario judgement) and calibrate seniority. Format: a few questions.

3. Hiring Manager Interview — Mutual fit & context • 45 min. Structured around outcomes, decisions, and collaboration.

4. Challenge Role Play — Exercises that represent potential challenges this role would have and how you’d approach them. Async.

5. People Interview — Stress-free virtual coffee, focused on getting to know you as a person. We talk about culture, beliefs, and purpose.

6. Country Manager Interview — Values, strategy, and your growth • 30 min.

7. Final Conversation (CEO) — Values & strategy • 30 min.

Optional: References (2–3 people who’ve seen your recent work) - async.

🤖 AI & Hiring Tools Transparency

We use a few tools to reduce bias and improve documentation, not to make hiring decisions.

* Teamtailor anonymisation: profiles are reviewed without relying on names/personal identifiers.
* Meeting recorder may be used to capture interviews.
* ChatGPT may be used to turn interview notes/transcripts into clear, structured summaries.

Important: every application is reviewed by a human, and no decision or rejection is made by AI. If recording is used, we’ll be transparent and (where required) ask for consent.

⏱️ Speed & Communication
* Decision: within 4 weeks of your application.
* Updates: weekly if the process runs longer.
* Scheduling: interviews between 10:00–16:00 CET (flexible across Europe).
* Feedback: from the Case stage onwards, you’ll always receive written or verbal feedback.
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