Responsibilities & Duties (80%)
- Create product specification plans and documentation based on the requests as provided by the customer or Sales team.
- Provide internal and external technical support to customers to clarify specification issues and support the successful project completion.
- Develop project solutions according to the standard framework, ensuring quality, efficiency, and appropriate timescale of the project in coordination with the Sales Engineers.
- Create and ensure appropriate project documentation and information management in the relevant internal and external systems.
- Supervise all customer orders with regards to technical fir to the project definition, as identified in the design phase of the projects, to avoid after sales issues.
- Suggest, develop and maintain appropriate tools to improve the pre‑sales support and documentation.
- Coordinate and control outsources design office resources, keep record of their work, and be first point of contact for invoice control.
- Support the tracking and reporting of project conversion ratios.
Qualification & Experience
- Relevant University Degree or equivalent practical and vocational knowledge and experience.
- 3‑5 years of relevant experience in the field.
- Strong skills working with CAD tools and other relevant design software.
Knowledge & Skills
- Proficient understanding and know‑how in processes, technologies, products or other relevant field of expertise.
- Effective utilization of recognized planning, analytical or conceptual principles and techniques.
- Understands impact of legislation and law regulations relevant to the business or function.
Other Specific Requirements
- Strong communication and interpersonal skills.
- Ability to work under stress.
General Responsibilities (20%)
- To be cost effective in all contracts and purchasing undertaken in the department.
- Proactively look to take cost out of department / business through efficiency and automation.
- Compliance with Panasonic’s Policies, Processes, and Procedures.
- Partaking of all corporate requirements e.g. ISM, CSR, Antibribery & Corruption, Competition Law.
- Benchmarking activities.
- General administration.
- Undertaking of any project within the skill set of the position.
- Attendance of required training.
- Undertaking of business trips.
- Always keep safety in mind and act in a safe manner.
- Ensure H&S; breaches are reported.
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