Sr. Credit Controller (Domain Trainee) – Spanish – Remote, Spain (INS031938)
Enter data accurately and efficiently, ensuring quality checks on cash receipts, support data cleansing and mass change processing projects.
Handle premium collections, check deposits, direct debits, commission payments, discounts, and overpayments.
Reconcile client and broker account differences, disburse cash, recover overdue debts, and manage brokers and partners based on contract nature or intermediaries.
Deliver exceptional service standards and key performance indicators (KPIs).
Liaise with internal and external parties to resolve queries within deadlines.
Distribute monthly statements of overdue accounts to clients and resolve questions promptly.
Input regulations into the computer system, manage unpaid items, oversee procedures, and clear outstanding financial movements.
Analyze aging reports and allocated portfolios.
Maintain and develop technical knowledge and expertise, contributing to best practices and procedural support.
Provide support, mentoring, and guidance as needed.
Participate in continuous improvement initiatives.
Minimum Qualifications
Graduate or possess a professional qualification in a finance-related discipline.
Experience in Credit control required.
Proficient in written and spoken Spanish, Portuguese & English.
Strong mathematical and analytical skills for complex data analysis and effective decision‐making in business or technical issues.
Positive attitude, results‐driven, with energy and determination to succeed in a fast‐paced environment where response pace and quality are critical.
Preferred Qualifications
Strong writing and editing skills with attention to detail;
ability to produce high‐quality work under pressure and prioritize workload to meet tight deadlines.
Patient and respectful towards clients while being professionally firm in debt recovery.
Proficient in Excel and Outlook.
Benefits
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.
Make an impact – Drive change for global enterprises and solve business challenges that matter.
Accelerate your career – Get hands‐on experience, mentorship, and continuous learning opportunities.
Work with the best – Join 140,000+ bold thinkers and problem‐solvers who push boundaries every day.
Thrive in a values‐driven culture – Our courage, curiosity, and incisiveness built on a foundation of integrity and inclusion allow your ideas to fuel progress.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
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