Pb Project description /b /pp Support Global Cloud Operations as a Senior Network Escalation Engineer, serving as the lead escalation point for complex network issues across public, private, and hybrid cloud environments. The role focuses on ensuring high availability, performance, and security of enterprise cloud infrastructure in collaboration with global teams, customers, and technology partners. /p pb Responsibilities /b /pulli Act as senior escalation point for network-related incidents in cloud environments. /lili Lead troubleshooting efforts across public, private, and hybrid cloud infrastructure. /lili Collaborate with Service, Operations, Security teams, customer IT, Telco partners, Microsoft, and Palo Alto Networks. /lili Perform root cause analysis (RCA) and provide incident summaries and written escalation updates. /lili Support enterprise-grade network security, availability, and performance initiatives. /lili Contribute to cloud infrastructure projects and operational improvements. /lili Create and maintain technical documentation and network diagrams. /lili Escalate urgent cases with vendors and service providers following proper support paths. /lili Provide high-level customer service and stakeholder communication. /li /ul pb Skills /b /ppb Must have /b /pulli Degree in computer science, or other engineering or technical discipline is preferred, or equivalent (7-10 years of additional specific relevant experience may be substituted for education). /lili Experience in supporting and managing networks in an enterprise cloud computing environment. /lili Deep understanding of network protocols (e.g., TCP/IP, UDP, ICMP, ARP,), addressing, NAT and subnetting, CIDR. /lili Routing and Switching expertise in dynamic routing protocols like OSPF, EIGRP, BGP, and MPLS. Experience with VLANs, STP, and layer 2/3 concepts. /lili Network Performance Analysis, with the ability to interpret packet captures using tools like Wireshark, tcpdump, iperf, or SolarWinds as examples. /lili Network Performance Analysis: Ability to interpret packet captures using tools like Wireshark, tcpdump, iperf, or SolarWinds for example. /lili WAN and VPN knowledge of technologies such as MPLS, SD-WAN, IPsec, and SSL VPNs. Microsoft ExpressRoute experience preferred. /lili Skills in hybrid networking setups and cloud-based solutions. Azure Virtual Network. /lili Hands-on experience with routers, switches, load balancers, and firewalls (e.g., Cisco, Juniper, Fortinet, Palo Alto, Citrix NetScaler, etc.). /lili Network Security Concepts. /lili Expertise in firewalls, IDS/IPS systems, access control lists (ACLs), and DDoS mitigation. /lili Authentication and Encryption knowledge of RADIUS, TACACS+, PKI, and SSL/TLS. /lili Hands on experience troubleshooting telecom/peering partner/peering provider networks. Understanding of vendor and telco/exchange/service providers support escalation paths and being able to escalate support requests to these vendors in a typically urgent and timely fashion. /lili Experience working with business critical, highly available/scalable infrastructure and applications. /lili Experience with ticket handling and processing. /lili Experience writing technical documentation including diagram documentation (Visio or Lucidchart). /lili Clear communicator, ability to communicate technical terms to business and customer stakeholders. /li /ul pb Nice to have /b /pulli Knowledge of DICOM and HL7 standards. /lili ARIA, Eclipse. /lili Enterprise infrastructure environments - advanced Active Directory and Systems Management concepts. /lili ITIL knowledge and experience with Incident, Problem, Change and other process disciplines. /lili Windows Server, Hyper-V VMWare/vSphere. /lili Citrix and Remote Desktop Protocol. /lili Advanced Azure IAAS management administration. /li /ul pb Languages: /b /pp English: C1 /p