Overview At Small Medium Enterprises and Channel (SME&C;), we are leading a high-growth, AI-powered integral sales team—connecting our partners and driving customer success. We unite our Small Medium Business, Corporate, Strategy, and Partner teams to unlock large customer opportunities, backed by significant investments. SME&C; is a culture of innovation, opportunity, and inclusivity, where collaboration, connection, and continuous learning fuel our work. If you thrive in a fast-paced, digital-first environment and want to make a meaningful impact, explore how SME&C; can be the next step in your career. Together, we are shaping the future of business.This role is a Cloud Solution Architect (CSA) specializing in Business Applications and Dynamics 365 F&O;, focused on driving customers’ business applications transformation on the Microsoft platform. It is a customer-facing role owning both the business applications-focused technical relationship and the technical strategy between the customer and Microsoft, helping customers leverage their Microsoft investments through architecture and operational health engagements.This role is flexible in that you can work up to 100% from home.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We value growth, collaboration, respect, integrity, accountability, and inclusion, to help everyone thrive at work and beyond.Responsibilities Customer Centricity: Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft Business Applications expertise.Identify opportunities to improve customer solutions and position services to help customers achieve their objectives.Accelerate solution delivery and adoption through Value Based Deliveries and repeatable IP.Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.Contribute to customer satisfaction by providing a positive customer experience.Provide feedback from customers to relevant Microsoft teams to enable continuous improvement.Business Impact: Drive Consumption growth by guiding technical and business decision makers to understand Microsoft Business Applications value and to generate value from their investment via solution optimization, performance efficiency, and operational excellence in alignment with the Customer Success