PbYour Mission /b /ppAs part of our Managed Detection and Response department, your mission will be to help us provide best-in-class services to our clients as they run. By accompanying the client with the management of their security devices, and by continuously improving our processes and operations capabilities, you will be helping make the customers life more secure. /p pIf you: /pulliAre passionate about cybersecurity and are constantly developing your knowledge /liliAre eager to learn and to manage state of the art security technologies /liliAre at ease in a fast-paced environment and able to get out of your comfort zone /liliEnjoy actively contributing to improving the services offered to clients /liliAre motivated by working directly with customers /li /ul pThis position could be for you. /ppbr/ppbYour Responsibilities will be to: /b /pulliServe as the first escalation point of our Tier 1 engineers for our operational team to help resolve complex device health issues /liliHelp manage the configuration and monitor the health of customer’s security devices. You will do this by responding to and resolving, in a timely manner, client’s requests such as service requests, change requests or operational incidents /liliUpdate security devices according to service roadmap and guidance from the Platform engineering group /liliParticipate in the effort of building and maintaining Standard Operations Procedures to manage security devices or to empower Tier 1 engineers /liliFollow vendors’ roadmaps to: understand platform’s new features, identify synergies with our service, participate in the upgrade strategy definition for customer’s devices and ensure the proper roll out in collaboration with Platform Engineers /liliBuild up and maintain an in-depth knowledge of our products and services portfolio /liliPeriodical on-call duties for device management escalations /li /ul pThis role involves: /pulliUnderstanding the business and environment of our customers /liliFrequent contacts with customers at both technical and managerial levels /liliInternal transversal interactions with various groups (Operational Analysts, Platform Engineers, Detection Architects, DevOps…) /li /ul pYour aim is to play an active role in helping Kudelski Security to provide customers with the best experience through their journey into our Managed Detection and Response service and ultimately make our customer’s lives more secure. /ppbr/ppbr/ppbYou are: /b /pulliA team-player who is willing to iterate on our internal processes to improve our team and service’s efficiency /liliAt ease with solving complex problems /liliDynamic, with strong interpersonal and communication skills /liliAutonomous, self-taught, and transparent /liliAble to handle and prioritize parallel tasks with multiple interfaces /li /ul pbYou have: /b /pulliAn engineering degree in technology / computer science or equivalent /lili3+ years of experience in bIT system administration /b /lilibStrong background in Linux systems /b /lilibKnowledge in network and security /b /liliExperience in a client facing role /liliExperience with one or more of the following technologies: EDR, SIEM, Vulnerability Scanning, Firewalls, Cloud platforms /liliFluent in English /li /ul pbThese would be a plus: /b /pulliKnowledge in bSplunk administration /b /lilibKnowledge in Windows Administration /b /liliTechnical certifications on vendors’ product /liliSpanish, French or any other languages /li /ul pJoin us and be part of a rapidly growing company with locations in Switzerland and the United States and who leverages their unique history of innovation and engineering with a pragmatic view of client security, to adopt a different approach to cybersecurity and help change the security paradigm. When you join us, you'll be part of an industry leader that has a tremendous impact on how our clients approach Cybersecurity strategy. /ppbr/pp bIf you love the challenge as much as the rewards and are ready to take your career to the next level, apply today. /b /p