Pre-sales Support:
* Collaborate with the sales team by providing technical assistance and guidance in selecting the right solutions for customer needs.
* Conduct basic technical training for customers and partners on CAREL solutions.
* Assist in configuring systems and solutions for HVAC and refrigeration applications.
Post-sales Support:
* Diagnose and resolve technical issues related to electronic devices, PLCs, IoT systems, and monitoring platforms.
* Provide both remote and on-site technical assistance to customers to ensure the proper functioning of installed solutions.
* Manage and document technical incidents and propose solutions to improve customer experience.
* Interact with CAREL Group's central service department for second-level case management.
* Manage and follow up on open cases using the Salesforce platform.
Training and Documentation:
* Create and update technical materials and support guides for customers and internal teams.
* Train customers in the use and maintenance of CAREL solutions.
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