How To Apply
Please read this section carefully
Applications missing any of the required documents may be rejected without notice.
Send the following documents to
- Applications submitted through other channels will not be considered.
1. CV
2. Cover letter (WHY do you apply for Bepro and this position ?)
We are currently hiring two candidates for this role — one mid-level and one junior position.
Each position has different requirements and expectations, so please review the details below carefully.
About Us
- Bepro helps sports teams and athletes unlock their full potential and deliver the Joy of Growth through its proprietary AI Fixed and Portable camera solutions and Optical Tracking based Event, Positional, and Physical data in multiple sports such as football, basketball, handball, lacrosse, ice hockey and etc.
- As part of our young and ambitious team, you'll experience firsthand how technology can transform performance and help shape the future of sports.
- Ultimately, our innovations don't just influence game results—they're redefining the entire sports ecosystem, from player recruitment and scouting to broadcasting and fan engagement.
- Today, over 2,000 teams worldwide—including clubs from top European leagues such as the Premier League, La Liga, Bundesliga, Serie A, and Ligue 1—trust Bepro.
- We're growing rapidly and are determined to become the ultimate all-in-one solution across hardware and software - the Apple of Sports.
- Learn more about us:
- Visit our website:
- Watch the \"Bepro Technology\" playlist to get to know us better: Youtube Playlist
- Explore our **demo service**: Bepro Space
About The Role
- As an Elite Customer Success Manager, you will serve as the main point of contact for our Spanish-speaking users
,
supporting them throughout their entire customer journey — from onboarding to renewal.
- Working collaboratively across teams, you will manage projects involving multiple departments — Product, Business, and Marketing — acting as the bridge between our users and internal teams.
- You will be part of the Business team, working closely with and supporting your regional Country Team Lead.
You're Excited About This Role Because You Will
- Work in a company built on trust and empowerment, where we believe that a small team of great people can achieve much more than a larger group of ordinary ones.
- Each colleague is empowered with freedom and responsibility to take the lead on their own projects and initiatives.
- As a leader in Sports Tech, be part of a fast-growing company that is redefining the entire industry on a blank canvas.
- Interact directly and frequently with clubs and coaches, helping them get the best experience from our tools and making a direct impact on their performance and internal workflows.
- Collaborate with various staff roles and infrastructures, gaining insight into user contexts from elite to regional levels, and develop a deep understanding of video analysis methodologies.
- Learn from and be supported by the Bepro Product team, becoming a specialist in applying technology effectively within a club.
Watch out
If you do not identify with the following traits, our company may not be the right fit for you:
- Work-hard mindset: Working in a startup and in the sports industry is challenging. If you are looking for a relaxed environment with light workloads and a strict 10–6 routine, this is not the place for you.
- Customer-oriented mindset: No matter the circumstances, we are committed to providing the best experience for our customers.
- Growth-oriented mindset: In a fast-changing environment, roles, responsibilities, and tasks are not always static. Our team members push their own boundaries, embrace learning, and seek opportunities to grow and experience more in their careers.
- Solution-oriented mindset: We constantly face new challenges, but we believe there is a solution to every problem. We approach obstacles step by step, rather than avoiding them or being afraid of them.
Responsibilities
- Help new users understand and master Bepro services from the first steps by following established protocols and creating or adapting specific ones as needed:
- -> Environment preparation (Pre-use step)
- -> Onboarding content (Basic step)
- -> Workflow tutorials (Advanced step)
- Manage everyday (and evening) requests and operational tasks from a large user base, communicating quickly and appropriately both externally and internally.
- Resolve issues following Bepro's detailed processes (bugs, usage), while remaining ready to handle unpredictable situations.
- Track user activity and engage proactively and regularly to ensure Bepro KPIs are met (renewals, upsells).
- Organise and communicate relevant customer feedback to the appropriate Bepro departments.
- Support the overall sales process, including tasks such as lead qualification.
Mid-Level Responsibilities
- Support Elite customers' daily and weekly workflows, including detailed technical topics such as:
- -> Fixed and Portable Camera readiness and capabilities, working alongside our Network and Infrastructure engineering team.
- -> Advanced use of sports data and API integration, acting as a bridge between sports-domain knowledge and technical implementation.
Junior Responsibilities
- Support daily operations by responding to customer queries and assisting with system setup and usage monitoring.
Basic Qualifications & Skills
Common Requirement
- Work-hard mindset: Working in a startup and in the sports industry is challenging. This role is not suitable if you are looking for a relaxed environment with light workloads.
- Customer-oriented mindset: Regardless of circumstances, we are committed to delivering the best experience for our customers.
- Growth-oriented mindset: In a fast-changing environment, roles, responsibilities, and tasks are not always static. Team members push their own boundaries and are eager to learn, grow, and take on new experiences with ambition.
- Soft skills: Diplomacy, teamwork, and user-oriented approach. A personal culture fit for a dynamic, multicultural startup environment.
- Proficient English (oral and written) is required.
Mid-Level
- Minimum 3 years of relevant work experience, such as Account Manager, Customer Relationship Manager in a startup environment, or Project Manager.
- Strong organisational skills and experience managing multiple projects simultaneously. Dynamic, reactive, and able to prioritise effectively under busy workloads.
Junior
- No prior experience required, but candidates should be curious, eager to learn, and motivated to grow. Curiosity is highly valued for this role.
Preferred Qualifications & Skills
Mid-Level
- Previous experience in a sports club or sports organisation is highly desirable.
- Good understanding of IT technologies, such as network devices, data pipelines, or API-based services.
- Multilingual abilities beyond Spanish and English.
Junior
- Multilingual abilities beyond **Spanish and English**.
Company Culture/Philosophies
Be Pro at your work through responsibility and freedom
We have the following beliefs and strive to foster them in our daily work life:
- Professionalism
: We trust all colleagues as professionals, and the best way to collaborate is to let them manage themselves with trust and autonomy.
- Responsibility
: Freedom comes with high standards of responsibility.
- Meritocracy
: All team members are recognised for their abilities and performance, not for their age, position, past experience etc.
- Perspiration & Hustle Hard
: No great achievement comes without hard work. Our team consists of people who push themselves to the next level and fulfill their responsibilities professionally.
- Extremely open-minded, transparent, sincere communication
: We value a culture of open, honest, and transparent communication. Information should flow freely so all members know what's happening, and everyone should be willing to accept feedback and seek the truth to achieve goals and grow.
- Growth-oriented
: We work with people who are eager to develop themselves as the company grows.
- Solution-oriented
: Every problem has a solution. We face challenges step by step, rather than avoiding them or being afraid.
- Teamwork & Community-centered Mindset
: Teamwork and community are more important than individual abilities. Strong collaboration comes from taking responsibility for your own role while considering and supporting your teammates.
- Execution Ability
: Done is better than perfect. We embrace action, learn from failure, and continuously improve.
- Work enables us to reach self-realisation
: Work is more than earning a living—it's an opportunity to find joy and fulfillment in a supportive environment.
With those philosophies, what we offer:
- Versátil commute times, working locations, and vacation policies.
- A friendly, flat, team-oriented, and professional working environment.
- Full delegation of responsibilities for each role.
Office Location
- Spanish office, Bilbao, Spain.