Cybersecurity Managed Services – Service Delivery Manager
As a Service Delivery Manager in the Cyber Security Team, you will lead the delivery and maintenance of cyber managed services for shared pool projects or dedicated large engagements, using advanced technical capabilities.
Responsibilities
* Lead the delivery and maintenance of Cyber managed services for shared pool projects or dedicated large engagements, using advanced technical capabilities
* In-depth understanding and experience of managed service and governance support and accountability for the operations, delivery and maintenance of tools and processes, driving compliance with, and contributing to, the development of relevant standards for overall practice
* Actively establish, maintain and strengthen client relationships and identify potential business opportunities within existing engagements
* Manage client service quality delivery in accordance with EY quality guidelines and methodologies; manage accounts and relationships day-to-day and explore new business opportunities for the firm
* Establish, strengthen, and nurture relationships with clients (functional heads & key influencers) and internally across service lines; coach, counsel and develop junior team members
* Confirm work quality as per EY’s quality standards by reviewing work provided by junior members
Client responsibilities
* Provide guidance and share knowledge with team members; participate in performing procedures focusing on complex, judgmental and/or specialized issues; work with the team and client to create plans that comply with professional standards and address engagement risks
* Brief the engagement team on the client environment and industry trends; maintain relationships with client management to manage expectations of service, including work products, timing, and deliverables
* Demonstrate understanding of complex information systems and apply it to client situations; identify technological developments and evaluate impacts on the client’s business
* Demonstrate excellent project management skills, inspire teamwork, and use current technology/tools to enhance deliverables and services
* Understand EY and its service lines and actively assess what the firm can deliver to serve clients
* Create innovative insights for clients and contribute to thought leadership documents
* Facilitate discussions and knowledge sharing with key client personnel
* Plan and schedule client engagements; deploy the right team with adequate skill sets and periodically review status of engagements and work products
* Demonstrate strong project management skills and maintain a strong client focus
* Stay abreast of current business and economic developments and new pronouncements/standards relevant to the client’s business
* Demonstrate industry expertise, including trends, issues, challenges, key players and leading practices
* Review status updates and prepare management presentations; contribute to improving operational efficiency
People responsibilities
* Display teamwork, integrity and leadership; set goals and responsibilities for engagements; foster teamwork and innovation
* Drive performance management for self and team
* Driving the quality culture agenda at GDS
* Manage performance management for direct reports per organizational policies
* Training and mentoring of project resources
* Participating in organization-wide people initiatives
Key responsibilities
* Technical leadership in Threat detection and response, Digital Identity or Threat exposure management related frameworks
* Lead large-scale projects and programs delivering strategic programs, driving operational efficiencies, and transformation projects
* In-depth understanding and experience of managed service model using ITIL; strategize and propose transition approaches for large outsourcing global TDR deals
* Conduct due-diligence for AS-IS assessment and define milestone-based improvement roadmaps with transformation teams
* Prepare solution and implementation approaches, target operating models and technical architectures in response to customer requirements/RFP
* Review Statements of Work (SoWs) including scoping, assumptions, milestones, pricing, team compositions, governance, RACI
* Articulate differentiators and defend proposals during client presentations
* Define reusable artefacts and standardize costing models and solution approaches for multi-year large managed service deals
* Must possess experience delivering cyber support projects (TDR, DI or TEM) including requirements analysis, architecture, design, development, and lead solution delivery
* Experience with TDR or Digital Identity or SOAR tools (e.g., Splunk, Azure Sentinel, Saviyant, SailPoint, vulnerability management tools, Demisto, Phantom) is desirable
Qualifications
* B. Tech./ B.E./ BCA/ MCA/ MSc/ BSc/ MBA/ PGDM/ Ph.D. with sound technical skills
* Strong command of verbal and written English
* Approximately 15-20 years of project management experience delivering large-scale projects or programs, including planning, resource management, and benefits realization
* Excellent stakeholder management and communication skills with a track record in managing complex programs
* Good understanding of project governance and change management principles
* Additional qualifications such as PRINCE2 or PMP are desirable
* Interest in process improvement, agile methodologies, and business case development
* Significant experience in security engineering roles or similar
* Experience delivering cyber solutions with client requirements; strong stakeholder management
* PM experience in a cyber security environment
What We Offer
* Continuous learning: develop the mindset and skills to navigate whatever comes next
* Success as defined by you: tools and flexibility to make a meaningful impact
* Transformative leadership: insights, coaching, and confidence to be the leader the world needs
* Diverse and inclusive culture: embrace who you are and empower others to find theirs
About EY GDS
EY Global Delivery Services (EY GDS) is a global delivery network of over 75,000 people providing innovative and strategic business solutions to clients worldwide. We play a vital role in growth strategy, helping clients become agile and efficient, and helping fulfill our purpose to build a better working world. We offer diverse career opportunities across Finance, Business Development, Technology, Talent, Procurement and Risk Management. We operate across 10 locations and 21 cities including Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom. Our EY GDS Spain office is located at Malaga Technology Park and currently employs over 750 people. If you are interested in being part of our team, please get in touch with us.
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