Join to apply for the CX Partner role at A.P. Moller - Maersk
Are you a customer-oriented person who is passionate about customer experience and have high energy, dynamic striving for achieving the best in what you do? Are you action-oriented and enjoy working in a fast-paced environment? Then this role is for you!
We have an exciting opportunity as a Customer Experience Partner! You'll be joining an exceptional team passionately committed to delivering outstanding service to our customers.
We Offer
In Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade, with opportunities to explore roles worldwide. Highlights include modern talent development initiatives and competitive benefits. We pride ourselves on our people who define our industry leadership, global team culture, and customer-centric focus every day.
With operations in over 130 countries, we work across continents, cultures, and individuals from all walks of life. This drives our ambition to create equitable and inclusive workplaces where everyone feels a sense of belonging.
Additional Benefits
* Industry-leading talent development initiatives and competitive benefits.
* Flexible Workplace Policy and working hours.
* Access to internal training opportunities.
* Excellent benefits including a competitive pension scheme and health insurance.
Key Responsibilities
* Manage and monitor the end-to-end shipment process.
* Coordinate with stakeholders involved in shipment handling.
* Ensure smooth flow of shipments and provide business solutions based on good process understanding.
* Resolve queries with shippers, customers, key account managers, and other stakeholders promptly.
* Maintain a customer-centric approach to prevent errors and implement corrective measures.
* Prepare and submit documents timely, keeping stakeholders informed.
* Engage in cross-selling, customer retention, and adhere to SOPs and IOPs.
* Identify process deviations and communicate proactively.
* Participate in regular conference calls with clients for seamless operations.
* Record performance data and recommend improvements.
* Build and strengthen customer relationships with the commercial team.
* Monitor KPIs and execute assigned reports or tasks.
Candidate Profile
* Experience in logistics/supply chain.
* Fluency in Spanish and English; French is a plus.
* Strong communication and stakeholder management skills.
* Customer service-oriented with result-driven attitude.
* Ability to work under pressure and well-organized.
* Team player with operational process understanding.
* Proactive, positive attitude, and sense of urgency.
Please submit your application in English. Applicants must have the legal right to work in Europe; sponsorship is not available.
Maersk values diversity and inclusion and is an equal opportunities employer. We support accommodations during the application process; contact us at accommodationrequests@maersk.com for assistance.
#J-18808-Ljbffr