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**Santander Auto Software
**is looking for a
**Service Delivery Lead
** to work in our Operations team.
This role is suited for someone who likes fast-paced challenges, the ability to own and take accountability for delivery and is not afraid to get hands on experience in the day-to-day work.
Join us if you are looking for an opportunity to work with a Tech company mindset and support software development in Product Lines.
Building impactful technology solutions that serve thousands of international customers.
This role is likely to be a good fit if you are curious, passionate and enjoy a respectful and empowering culture where software teams' partner with experienced product managers, technical program managers and software leadership.
We are looking for an experienced
**Service Delivery Lead
**to join our high performing Operations team, with a solid background in Service Delivery/Management.The Service Delivery Lead operates within the Operations team, partnering across SAS, the business, and key stakeholders to ensure the consistent, high-quality delivery of services.
This role is responsible for coordinating internal teams, managing service level agreements (SLAs), and acting as the primary point of contact for service-related inquiries and issues.
The role serves as a critical go-between for SAS, internal teams and the business, helping stakeholders understand SAS as a global platform and its ways of working.
You will also grow to understand the details of how Operations work and form plans from that knowledge to help us mature as an organization.This role requires someone who is able to find strategic short- and long-term solutions in an agile environment where change happens daily.
You will help the Operations team achieve roadmap objectives and provide strategic insights on industry best practices and you will drive the implementations to resolution.
You will contribute as a hands-on worker, taking accountability and responsibility for tasks assigned.Work with Third party provider management and provide oversight Prepare and present regular service delivery reports to management and stakeholders
**EXPERIENCE
** Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience)Experience in service delivery, IT operations, or client servicesFamiliarity with ITIL frameworks or service management best practices Strong communication and interpersonal skills, with the ability to liaise between technical and business stakeholdersProficiency with service management tools (Preferably Jira)Analytical mindset with the ability to interpret performance metrics, conduct trend analysis, and produce reportsAbility to manage multiple priorities in a fast-paced environment, including planned and unplanned workExperience with incident management and escalation processes
**EDUCATION
** Bachelor’s degree in computer science, Information Systems, or another related field. xpzdshu
Or equivalent work experience.
**SKILLS & KNOWLEDGE
** **Preferred Qualifications
** ITIL certification or experience in ITSM methodologiesExperience with project management methodologies Experience with global platform operations and country onboarding processes Familiarity with automation tools and continuous improvement practices
**Key Competencies
**
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