The Challenge
As a Senior Content Designer, you will play a pivotal role in shaping the content strategy and execution across our products. You will be responsible for driving solution discovery, delivering engaging content and ensuring a user-centric approach. You will work closely with cross-functional teams to align content with business objectives and enhance the overall user experience. On the other hand, your leadership skills will be instrumental in mentoring junior designers and collaborating with stakeholders to achieve strategic goals.
What You Will Do
1. Write clear, concise and effective copy that reflects the tone, style and brand personality while driving desired user actions and delivering compelling and meaningful user-centered experiences
2. Create effective working relationships with key stakeholders from research, product management and product marketing to further your product area and team's objectives.
3. Create and maintain content design guidelines, frameworks and modals to ensure quality, consistency, and a clear Wallapop voice across the product.
4. Offer strategic guidance, mentorship and share best practices within the content design and UX teams.
5. Collaborate with other content designers to define and foster adoption of user-centric content design practices, frameworks and processes.
6. Share content design insights, best practices and progress in team and company forums.
What We’re Looking For
7. Strong experience in UX Writing and Content Strategy, particularly within a marketplace or e-commerce environment.
8. Strong systems thinking with familiarity in taxonomy creation.
9. Proven strong understanding of business models to align user experience design with strategic business objectives.
10. Proven ability to frame complex problems and develop innovative solutions collaboratively with the teams.
11. Proven ability to foster cross-functional collaboration to harness collective expertise to identify, prioritize and seize opportunities for product improvement or innovation, to ensure business outcomes delivery while enhancing the overall user experience.
12. Strong understanding of user-centered design principles and methodologies (empathy maps, personas, journeys…)
13. Solid understanding of research methodologies (tree testings, card sortings,...) and user testing techniques to identify usability issues.
14. Proficiency in data analysis and familiarity with analytics tools.
15. Excellent communication and collaboration skills.
16. Demonstrated ability to mentor and develop team members.
17. Strong business acumen and strategic thinking.
Do note that all our jobs are Barcelona based. "We work in a hybrid model, we offer a flexible work environment where regular office attendance is expected for which the frequency is determined at a team level.
Wallapop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees as we want Wallapop to be a place for everyone.
Additionally to the opportunity to contribute to an agile product set up and work together towards achieving our meaningful mission, we offer the following Perks & Benefits :
18. Competitive phantom shares package for all employees
19. Generous individual learning budget of 2k per year
20. Group and individual English, Catalan & Spanish lessons as part of our working day
21. Private Health Insurance with Cigna
22. Flexible working hours + short Fridays
23. Flexible remuneration to deduct from gross salary (kindergarten/food/transport check)
24. Gym & Wellness plan, including physiotherapist in the office
25. Generous referral Program & Charity Donation
26. Bonus for weddings & newborns
27. Wallapop Renta (Tax income support)
28. Monthly plan for free shipping, bumps & home-pick-up on our services
29. Work anniversary Gifts and Birthday Surprises
30. Contribution towards your WIFI in your monthly payroll
31. One-off payment based on compensation package to go towards setting up your home office
32. Relocation package (monetary support and legal advice) and visa sponsorship, if applicable
33. 26 holidays per year
34. TOP hardware of your choice (latest Apple or Windows)
What does the hiring process for this position look like? **Please, note that all interviews take place remotely over hangouts.**
Intro Call - run by talent acquisition, focus on providing more information about the role and the company as well as going over your experience, motivation, and expectations. This usually takes 45-60 minutes.
/ Case Study Submission - you will be assigned a task to submit within 5 up to 7 days where you will be able to showcase your expertise / technical skills required for the role.
Expertise Interview - run by the hiring team, focus on the required core skills and the ability to deliver in a given context. This usually takes 90 minutes.
Stakeholder Interview - run by relevant stakeholders reflecting the reality of the context of the role, focus on the ability to collaborate & deliver in a cross-functional set-up. This usually takes 60 minutes.
Culture Interview - run by culture interviewers, focus on adherence to Wallapop's purpose and business proposition. This usually takes 60 minutes.
Offer - should you be the right candidate, your offer will be discussed over a call with talent acquisition and will then be confirmed in writing.