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Genesys cloud software engineer

León
UST
Publicada el Publicado hace 8 hr horas
Descripción

PbWe are still looking for the very Top Talent…and we would be delighted if you were to join our team! /b /ppMore in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. /p pbWhat are we looking for? /b /ppWe are looking for a bGenesys Cloud Software Engineer. /bOur customer is a bank /ppbr/ppbWork Location: 100% Remote, Spain. With the possibility of going to the Madrid office once a month. /b /ppbr/ppbKey Responsibilities: /b /pulliDevelop and maintain customer experience flows in Genesys Cloud Architect. /liliBuild and support integrations using Genesys Cloud APIs, Data Actions, and event-based services. /liliImplement routing logic, automation, and configurations for voice and digital channels. /liliTroubleshoot issues, optimize performance, and ensure platform stability. /liliParticipate in testing, documentation, and deployment activities following development best practices. /liliSupport continuous improvement of the contact center platform and related processes. /liliTakeover of periodical on-call duty (7x24) usually 1 per month. /li /ul pbMandatory requirements: /b /pulli3-7+ years in contact-center/telephony development or systems engineering /liliAt least 2 years working specifically with Genesys Cloud or equivalent CCaaS. /liliExperience with Jira and Confluence /liliEnglish B2+/C1 /li /ul

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