Agilent is a global life science, diagnostic, and applied market company that supports discoveries which advance quality of life. The role is part of the Global Credit & Collections team in Barcelona.
Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.
Responsibilities
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* Resolve, collect and manage past‑due accounts and outstanding invoices while maintaining a customer‑first mindset
* Take actions to encourage timely debt payments
* Collaborate with business partners (Customer Service, Sales, Service delivery, Credit) to resolve post‑sales queries (billing integrity, customer expectation situations and credit issues)
* Report on collection activity and accounts receivable status
* Create payment receipts
* Perform daily reconciliation between SAP and TMF finance systems
* Interface with sales support, customer service and accounts receivable to reconcile accounts
* Process customer refunds
Qualifications
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* Native‑level fluency in Portuguese and English; other languages are a plus
* Experience in the Brazilian market and an international work background are preferred
* Knowledge of Brazilian billing procedure
* Customer service experience is required, with credit collections experience as an advantage
* Bachelor’s degree in business administration, economics, or related field, strong skills in Microsoft Office, especially Excel and SAP
On a personal level, the ideal candidate is rigorous, resilient, trustworthy, demonstrates great communication, negotiation, and collaboration skills, enjoys teamwork and autonomous work, shows patience, problem‑solving skills, and can manage stress.
What we offer
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* A permanent contract based in Barcelona within an international organization, offering a dynamic working environment
* Opportunities for training and development
* Commitment to work/life balance through a hybrid work model
* A competitive compensation package, including medical coverage, meal vouchers, and more
* A company culture rooted in innovation, teamwork, integrity, trust, respect, focus, and open communication
* A multicultural, diverse and inclusive environment that values the perspectives of our employees
Additional Details
This job has a full‑time weekly schedule.
Travel Required: No
Shift: Day
Duration: No End Date
Job Function: Customer Service
Agilent Technologies Inc. is an equal opportunity employer. xpzdshu Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
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