About the Role:
The purpose of this position is to provide IT support to the Operational Resilience Team which ensures operational continuity of client IT services. The selected candidate will work in close collaboration with the IT Operational Resilience Team in Valencia, Spain and with the client IT teams in Manila, Philippines.
Scope of Work/Responsibilities
Job Description:
The incumbent will work in close collaboration with the client IT technical teams. The incumbent could be requested to do any other tasks of similar level in related fields.
ROLES AND RESPONSIBILITIES:
Production Support:
Provide production support for client applications, ensuring high availability and minimal downtime.
Troubleshooting and Incident Management:
Troubleshoot technical issues, adhering to ITIL best practices
Support incident and problem management, including participation in governance processes, such as the Change Advisory Board (CAB).
Lifecycle Maintenance:
Support the full lifecycle maintenance of relevant equipment and processes within your domain.
Anomaly Detection and Monitoring:
Monitor the systems for anomalies and proactively escalate issues as needed to maintain system integrity.
Project Support:
Act as a technical member providing support for various projects within the IT landscape.
Disaster Recovery and Business Continuity:
Contribute to the design, development, and maintenance of disaster recovery procedures
Under guidance, incorporate changes approved by the CAB into the procedures
Participate in the execution of recovery procedures and provide post-recovery support as needed.
Collaboration:
Collaborate effectively with cross-functional teams within the organization to achieve common goals and resolve technical challenges
Documentation and Best Practices:
Maintain comprehensive technical documentation in line with industry best practices
Stay informed about and apply knowledge of cloud computing technology
Ensure familiarity with the organization’s business continuity framework
COMPETENCIES:
Applicants should have the following qualifications:
At least eight (8) years of relevant hands-on experience in application interface and application integration, including experience in Enterprise Service Bus, API Gateway and building REST API on SOA
A completed university degree from an accredited institution will be counted towards the minimum work experience requirements
Familiarity with web service specifications (REST or SOAP) and Enterprise Service Bus components and design patterns
Familiarity with Internet protocols and standards (set forth by bodies like IETF), and their practical uses
Proven experience in IT support and system resilience roles
Good troubleshooting skills and knowledge of ITIL best practices
Knowledge of cloud computing technology
Knowledge of design and development of n-tier applications.
Good foundation in networking, operating system and Java Virtual Machine concepts.
Work experience and knowledge in the following areas:
Integration/Enterprise Service Bus Products: Software AG webMethods or equivalent
OS: Windows, Linux
Databases: Oracle, Microsoft SQL Server or equivalent
CI/CD: Jenkins, TeamCity or equivalent
Knowledge of cloud computing technology (Azure)
ENGAGEMENT:
The Infrastructure Integration Administrator is expected to perform all the activities outlined in the Roles and Responsibilities section for a period of twelve (12) months. Periodic reviews will be conducted throughout the engagement. This engagement is subject for renewal.