Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?
At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where your unique viewpoint matters. By harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our customers undertake life-saving activities, from fundamental biological research to developing vaccines, medicines, and cell and gene therapies.
At Cytiva, you will have the opportunity to grow personally and professionally—working on meaningful challenges with caring colleagues, customers, and patients. Take your next step toward a life-changing career.
Learn about the Danaher Business System, which makes everything possible.
The Order Management Specialist is responsible for processing customer orders efficiently, adhering to company policies, tracking orders through delivery, and resolving issues to improve On Time Delivery (OTD).
This position reports to the Customer Service Manager and is part of the EMEA Customer Service Team, located in Madrid, Spain. It is an on-site role.
What you will do :
* Process customer orders in compliance with company policies and SOPs.
* Track orders to delivery, resolve delivery issues, and strive to improve OTD metrics.
* Participate in daily Visual Management meetings to drive improvements in key metrics and customer satisfaction.
* Demonstrate excellent data entry skills for quick and accurate data review and input.
* Ensure pricing is correctly updated in the ERP system.
Who you are :
* Fluent in Spanish and English; Portuguese is a plus.
* Experience with ERP systems like Oracle and CRM systems like SFDC, as well as MS Office products.
* High school diploma or equivalent, with relevant experience in a fast-paced Order Management role.
* Strong written and verbal communication skills.
* High attention to detail, with the ability to review and understand sales agreements, proposals, and purchase orders.
Cytiva, a Danaher operating company, offers comprehensive benefits that support your life beyond work, including healthcare and paid time off.
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Join our team today. Together, we'll accelerate the real-life impact of science and technology. We partner with customers worldwide to solve complex challenges and bring science to life.
For more information, visit our website.
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