What you´ll get to do
Manage internal client relationship:
• IT Order To Cash will usually be an experienced worker with technical expertise coupled with technical an understanding of business and management principles.
• Keep in touch with internal clients (OTC deparments and FI as well) as to provide support and promote ideas for the improvement of the internal processes.
Project collaboration:
• Lead OTC projects regarding Customer Service processes.
• Ensure OTC integrations between DTC& Retail processes with their own planforms and SAP.
• Manage incidents / changes in Service Now:
• Control of all incidents in the own area, leading initiatives to maintain SLA according to department objectives.
• Participate in Service Desk changes in the own area to control priority aging and quality of them.
We´d love to meet you if you have
Experience:
Minimum of 5 years of expertise defining and delivering new IT tools to manage the following OTC processes with their SAP modules:
1. Order Management.
2. Credit Management.
3. Order Fulfillment.
4. Order Shipping.
5. Customer Invoicing.
6. Accounts Receivable.
7. Payment Collections.
8. Reporting and Data Management.
Education:
9. Degree in Computer Science, Engineering or similar
Languages:
10. Excellent level of English. Spanish is an asset.
Competencies:
11. Desire to work in an Information Systems environment.
12. Excellent communication (written and oral) and interpersonal skills.
13. Excellent leadership and management skills.
Specific Knowledge required:
14. Good Knowledge in SAP MM/SD/LE, from both functional and technical points of view. Considering SAP FI a plus.
15. ABAP it’s a must and SAP PO basic knowledge would be a plus.
A few things you´ll love about us
16. An entrepreneurial, creative and welcoming work culture
17. A range of learning and development opportunities
18. An international company with plenty of opportunities to grow
19. A competitive compensation & benefits package