Our goal is to strengthen the brand in Spain. We are looking for a Customer Journey Expert Service!
Responsibilities
* Assist in migrating our broker platform to a new back office system, ensuring seamless customer processes and enabling faster future developments.
* Collaborate closely with an agile ING team to develop, launch, and maintain attractive products and services that maximize customer satisfaction while reducing complexity and maintaining high standards.
* Define, select, and analyze data to gather insights that improve decision-making processes.
* Translate business needs into detailed requirements, covering user experience, non-functional requirements, and back office processes. Set up roadmaps, solve impediments, and ensure thorough testing before deployment.
* Maintain a close relationship with the technical team to establish effective communication between IT and Business, aiming to build a superior broker platform with enhanced customer journeys.
* Support the adoption of cybersecurity practices to protect customers against digital risks.
* Coordinate with Risk, Compliance, and Legal stakeholders to ensure all products and services comply with relevant regulations and policies.
About HCLTech
HCLTech is one of the fastest-growing large tech companies globally, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud solutions, driven by a diverse, creative, and passionate workforce committed to excellence.
Why Join Us?
* End-to-end digital transformation expertise, working with leading brands.
* Invested in your growth with learning and career development opportunities.
* Flexible work arrangements promoting work-life balance.
* A diverse, inclusive environment with representation from 165 nationalities.
* Opportunities to collaborate globally.
* Recognized as a great place to work in multiple countries, including Romania.
If you have a valid disability certificate, please contact us.
We value diversity and inclusion as core principles, aiming to attract, develop, and retain diverse profiles to foster innovation. We are an equal opportunity employer committed to an inclusive environment for all applicants.
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