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Company Description
Mantu is an international company providing guidance and services to businesses and entrepreneurs. We are entrepreneurs ourselves: we started from scratch and built a successful business based on our values and our "Tomorrow is human" vision. We generate opportunities for a vast talent community and encourage our team members to have an impact and make a difference. Our team has grown to over 7,000 talented people from more than 100 nationalities, across 5 continents and over 60 countries. We have many brands in our portfolio, all sharing a mission to achieve the ambitions of businesses and entrepreneurs.
Brief Call
Our process begins with a brief virtual/phone conversation to get to know you. The goal? Learn about you, understand your motivations, and ensure we find the right job for you.
Interviews
The typical number of interviews is 3, but this may vary depending on the level of seniority required. During interviews, you'll meet your line manager and other team members related to your future role. We'll discuss your experience, skills, and the position's expectations. You'll also learn about Mantu's culture, roots, teams, and career opportunities.
Case Study
Depending on the position, you may be asked to complete a test, such as role play, technical assessment, or problem-solving scenario.
Your Role
* The Position
* Responsibilities
As a Customer Experience Manager, you will:
* Develop the strategic roadmap of Customer Experience & Relationship, considering CRM, loyalty, customer intimacy, and data from an omnichannel perspective.
* Conduct benchmarks to identify best practices and study innovations from other companies.
* Measure business team performance and implement corrective actions to ensure excellent customer experience.
* Define KPIs and reporting tools.
* Monitor relevant metrics and analyze data and feedback to enhance engagement.
* Develop strategies to improve the Net Promoter Score.
* Create and launch customer/partner initiatives, like events and content sharing.
* Lead transversal projects to impact the company's roadmap.
* Collaborate with content marketing, design, UX, product management, and other teams.
Requirements
* A Master’s degree in Marketing, Management, or Communication.
* Experience in defining customer strategy.
* Experience in a customer-facing role.
* Fluent in English and French.
* Proactive, creative, organized, result-oriented, attentive to detail, open-minded, dynamic, communicative, curious, and team-spirited.
If you are determined, ambitious, creative, and excited about building a true customer experience, this role is for you!
Why us?
* Be part of an international, multicultural environment with over 7,750 talented people across 60 countries and 5 continents.
* Join a fast-growing global group with a turnover of €565M and over 1,000 clients worldwide.
* Explore rapid career growth opportunities, with 70% of our senior talent starting at entry level.
* Access over 500 training courses in our ACADEMY, covering communication, team management, project management, and more.
* Support nonprofit organizations through our Foundation initiatives and volunteering platform, OneSmallStep.
* Benefit from international mobility and cross-departmental experience based on performance and eligibility.
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