Viking provides roadside assistance services in Norway, Sweden, Denmark, and Finland. Additionally, we assist drivers throughout Europe via our network and international partners. We ensure the efficient and safe mobility of vehicles and passengers, no matter where the breakdown occurs. We assist in Norwegian, Swedish, Finnish, Danish, and English languages.We are now looking for an
Assistance and Insurance Specialist
for our
Travel Care
business. You will, among other things:
Train our staff in insurance conditions, travel insurance principles, assistance processes, and case handling (calls, tasks, cases, SLA’s, and KPI’s)Supervise and manage daily operationsImplement quality processes in daily operations, suggest improvements, and handle complaintsAct as a contact person for certain customers and stakeholders, including insurance companies and corporate clientsFor the right candidates, we offer:
To be part of Viking, a company that has proudly assisted people for over 75 years and is owned by the largest insurance company in the NordicsA central role in our fast-growing new business area, Travel CareA Nordic working culture with an international atmosphere in a modern office under the Spanish sunA competitive salary, benefits, and a relocation package if moving to SpainYou will fit right in at Viking if you:
Value good work ethicsHave strong teamwork skillsExcel in communicationAre comfortable working both independently and in a teamAre at ease with data and phone as work toolsAre solution-oriented with customers and colleaguesAre curious and eager to learn new thingsWe seek employees who work well independently and are passionate about delivering excellent customer service. As a customer service consultant, you will be part of a larger team that supports each other. You will work across various systems to resolve challenges efficiently and assist our partners in the insurance and automotive industries with roadside assistance questions.To succeed in this role, you should:
Be passionate about helping peopleHave an interest in insurance and think like an insurance professionalBe a good teacher and comfortable providing feedbackHave a structured approach, focusing on solutions and completing tasksPossess excellent prioritization and delegation skillsThrive in a dynamic environment with multiple tasksWill you be our new colleague? We look forward to hearing from you! Applications will be reviewed continuously.
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