Job Title: Logistics Coordinator
Location: Heredia, Costa Rica (Hybrid)
Education: High School Diploma or equivalent is required. College degree is desirable.
Experience: 3+ years
Number of Openings: 1
Summary
Reporting to the Global Service Logistics team, the Logistics Coordinator will primarily focus on managing day-to-day RMA (returns material authorization), advance replacements and return shipments for the Global Service Logistics (GSL) function. The Logistics Coordinator should have extensive customer administration experience and must demonstrate the ability to develop strong relationships across all supply chain and functional organizations that include - Logistics, Operations, Technical Support and Sales. The ideal candidate will be a somewhat self-managed, customer-oriented and proactive individual.
Roles and Responsibilities:
- Responsible for the proactive day-to-day monitoring of service parts dispatches in an outsource RMA administration environment.
- The proactive identification of issues that will cause a problem with a dispatch in terms of delays or incorrect order details.
- Real time corrective actions to correct any potential dispatch issues.
- Act as regional point of contact for our support and key business partners for questions regarding dispatches as they relate to parts and Field Engineers to customer sites.
- Support the Global Service Logistics team in working with vendors to conduct Root Cause Corrective Action results for logistics / field issues.
- Engage in daily tactical communication with external vendors (RMA administration, service logistics and field engineering), internal and external customers.
- Analyze data from numerous databases (using internal systems, Excel, SQL and/or other data management systems) and perform reporting and analysis as needed.
- Support the Global Service Logistics team with publishing of performance metrics to assist with driving business results.
- Working within time constraints to meet critical business needs.
- Document work instructions and best practices.
- Customer oriented with a pro-active attitude.
Required Skills:
- 3-5 years of experience in an RMA Administration role with a focus on high-tech service parts logistics and field engineering.
- Strong attention to detail.
- Strong analytical skills.
- Manage, prioritize and work well with cross functional organizations.
- Enthusiastic and self-starter.
- Ability to work outside of normal business hours if required.
- Knowledge of Salesforce.com, Service Now, SAP or equivalent enterprise resource planning systems.
- Advanced English (B2+-C1)
Desired Skills:
- AS in Business Administration or equivalent is advantageous.
- Extensive experience using office administration products such as Excel, Word, PowerPoint and/or Google products.
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