In this role of high impact as Customer Service Representative - Spain we are looking for a fresh mind to join our high performing team in Alvedro (A Coruña) with a direct reporting line to our Customer Service Team Leader.
* Your Mission
* Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
* Provides telephone customer service regarding the company's services and / or products.
* Evaluates and resolves customer complaints professionally and tactfully.
* Principal liaison with sales for assigned customers.
* Coordinate with Logistics and Operations on capacity planning and scheduling.
* Liaising with Credit Control / Finance to resolve all invoice queries.
* Proactively communicate supply chain issues and provide alternatives.
* Promoting a coordinated approach within the Customer Services team and providing cover for other team members in their absence.
* High School Diploma or equivalent required. University Degree is welcome or knowledge gained through the experience.
* Experience of using an in-house database package and MS office and / or Google Suite is required.
* Fluency in Spanish and English is a must; any additional European language is a benefit
* Good written, verbal and telephone communication skills.
* Good data entry and organizational skills. Detailed oriented and good follow-up skills
* Able to effectively manage many priorities and issues.
* Customer service experience, preferably within a business to business environment.
* Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage.
* Experience of liaising with customers / internal departments located outside Spain would be an advantage.
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