Position: Account Manager Location: Málaga, Spain Employment type: Full-time DUTIES AND RESPONSIBILITIES: Utilize CRM tools to contact and qualify accounts, generating new opportunities Consistently meet daily, weekly, and monthly KPIs for activity and performance Maintain accurate and up-to-date records in the CRM system Ensure regular communication with assigned accounts to maintain strong relationships and drive business Participate in targeted sales activities such as call storms, industry-focused campaigns, and hotel-specific initiatives Qualify and follow up on all opportunities related to meetings, events, and group accommodations Adopt an upselling approach during client interactions to maximize revenue and add value to the client experience Provide chain-wide discounts based on client needs and follow up to ensure usage of these offers Offer alternative solutions when preferred hotels are unavailable Assist with both business travel inquiries and individual requests when needed Work on external lead lists and other platforms as required by the business. REQUIREMENTS: Native/fluent in Norwegian, both oral and written. Fluent in English (at least B2 level) Excellent organizational and communication skills Positive attitude and a proactive approach to work Proficiency in using office software programs such as Word, Excel, Outlook, and PowerPoint Experience in sales, with a proven track record Background in hospitality is an advantage, though not mandatory Familiarity with CRM systems is beneficial but not required. BENEFITS: Excellent remuneration package based on experience, skills and performance Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Working schedule: Monday - Friday, office hours. 39 hours a week And many others!