🆕 We are looking for a person who will join the International Forecast & Planning Area in our Madrid office!
📌About The Role
You will join the Forecast & Planning Area in Madrid reporting to the Head of the team.
Your main mission will be:
Ensure efficient operational planning aligned with the needs of various international markets, by accurately estimating resource requirements, maintaining schedule quality, and complying with established agreements.
Your key responsibilities are:
* Strategic Workforce Planning: Estimate FTE needs per market and develop coverage plans aligned with demand, in coordination with operational teams and internal procedures.
* Planning supervision and updates: Coordinate monthly planning updates, ensure real-time schedule quality, and produce follow-up reports for management.
* Cross-functional support and action tracking: Provide support to operational teams on planning-related matters (tools, regulations, holidays), and prepare documentation for HR and operations meetings, including reporting and action follow-up.
✔️ Your profile
* Bachelor’s degree in IT, Business School or Engineering School
* 5 years' experience in a similar position and/or experience in contact centers, operational monitoring, planning manager.
* Knowledge of planning tools, as well as the organization of working time and regulatory texts is a real plus.
* Good level in English language (oral and written)
* Knowledge of the insurance or travel assistance sector is not mandatory but is a plus.
🏆 What we provide
* Starting date: ASAP.
* Work in an international environment. Office based in Madrid
* Full-time, replacement contract.
* Competitive salary based on your experience.
* Ticket restaurant.
* Hybrid model.
* Access to Training Platform.
* Employee and family discounts club
Europ Assistance es una empresa consolidada, parte del Grupo Generali, dedicada a cuidar de las personas desde 1963. Ofrecemos asistencia en más de 200 países a través de una amplia red de empresas proveedoras y centros de asistencia.
Nuestra misión es acompañar a personas y empresas del estrés a la tranquilidad, en cualquier momento y lugar. La visión de nuestros/as 12.000 empleados/as es ser la empresa de cuidados más fiable del mundo.
En España operamos desde 1977, siendo pioneros en asistencia en viaje. Hoy, ofrecemos soluciones en una amplia gama de servicios: seguros de viaje y asistencia médica, asistencia en carretera y movilidad, hogar y estilo de vida, salud, cuidado de personas mayores y servicios personalizados.
Como empresa y compañía empleadora responsable, aplicamos el principio de igualdad de oportunidades en todos nuestros procesos de selección, valorando únicamente las competencias personales y profesionales. Fomentamos la diversidad, el desarrollo profesional, el bienestar personal y un entorno de trabajo inclusivo y accesible.
You live, we CARE.