Mandarin Oriental Punta Negra, Mallorca is looking for an Assistant Director of Food & Beverage to join our Food & Beverage Team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.
Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.
About the job
Based at Mandarin Oriental Punta Negra, Mallorca, the Assistant Director of Food & Beverage is responsible for overseeing all operational aspects of the division. They also support the Director of Food & Beverage with administrative tasks, including budgeting, maintaining quality standards, training, and colleague performance reviews. The role also requires providing hands‑on operational support while ensuring guest satisfaction consistently meets the standards of both the hotel and the wider group.
Responsibilities
As Assistant Director of F&B;, you will be responsible for the following duties:
- Assume the Director’s duties in their absence and support him in daily operations of the F&B; division.
- Monitor guest satisfaction, revenues, costs, sanitation, cleanliness, and hygiene to ensure high standards are consistently met.
- Conduct regular inspections and follow‑ups of kitchens, restaurants, and outlets, including daily hotel tours and weekly checks.
- Plan activities, promotions, and menu implementations with the Director and Outlet Managers according to the annual marketing plan.
- Support staffing functions such as hiring, orientation, performance appraisals, coaching, and handling colleague grievances.
- Oversee inventory, beverage and store requisitions, working closely with Outlet Managers, Head Sommelier, and Cost Controller.
- Ensure daily SOP training, self‑audits, and quality control actions to meet Mandarin Oriental standards and continuously improve operations.
- Uphold hotel policies, health and safety regulations, food safety programs, and promptly manage guest complaints and incident reporting.
Experience & Education
- Degree in Hospitality Management or similar.
- At least 2-3 years’ experience in a similar role.
- Experience leading teams in the Food & Beverage departments.
- Experience in luxury hospitality.
Technical Skills
- Data analysis and reporting: Ability to generate and analyze recruitment reports (time‑to‑hire, candidate conversion rates, etc.) to assess process performance and make continuous improvements.
- Familiarity with pertinent recruiting software and tools (such as LinkedIn, Indeed, Glassdoor, etc.).
- Knowledge of labor law: Understanding local and international labor laws impacting recruitment, including equal opportunity, labor rights, and inclusive hiring practices.
- Positive and proactive attitude, and with a strong sense of responsibility.
- Attention to details, self‑driven, a team player with good interpersonal skills.
- Proficiency in MS Office including Excel, Word and PowerPoint.
- Effective communication skills both written and spoken, in Spanish and English, with strong presentation skills.
Our Commitment to You
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
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