ESSENTIAL REQUIREMENTS
* Monitoring, controlling, and supporting service delivery, ensuring systems, methodologies, and procedures are in place and followed.
* Understanding and experience in global Workplace and Service Desk services.
* Technical background.
* Proficiency in managing ITSM tools, preferably ServiceNow, is a key requirement of the position.
* Creating reports within ServiceNow is part of the responsibilities.
* Mastery of ITIL processes—including incident, request, change, problem, and capacity management—is imperative.
* Experience in Global Services coordinating teams in different countries.
* Taking ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post-incident review.
* Excellent communication skills with the ability to explain complex technical issues to a non-technical audience.
* English proficiency level of B2/C1.
DESIRABLE REQUIREMENTS
* Proactivity.
* Teamwork.
* Used to reporting work done.
* Ability to produce documents and reports.
* Open-mindedness to change.
* Self-taught.
REQUIRED QUALIFICATIONS
* Higher Technician in Computer Systems Management or a degree in Computer Engineering.
* At least 10 years of experience in the IT sector, with at least 5 years performing the same role.
* Official technical certification in ITIL: at least ITIL Foundation.
* Official technical certification AZ-900 or/and MS-900.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Information Services, IT Services and IT Consulting, and Software Development
Location: Seville, Andalusia, Spain.
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