Company Description
¡Inscríbase sin demora! Se espera un gran volumen de solicitantes para el puesto que se detalla a continuación, no espere para enviar su CV. FRAM Hospitality is a Swiss hospitality group operating multiple hospitality businesses, including Base Aparthotels and a new 4–5 star hotel in Verbier, which will open at the end of the year. To support scalable growth, we operate a centralized back office in Barcelona, streamlining operations across reservations, distribution, revenue coordination, marketing, and guest services across our portfolio. You will be part of both Base Aparthotels operations and actively involved in the opening, launch, and full operational setup of our new hotel in Verbier.
We are seeking a detail-oriented and performance-driven Reservations & Distribution Manager to lead the reservations function and oversee distribution across all booking channels. This role combines operational leadership, team supervision, and system optimization. You will ensure excellence in reservation handling, accuracy of availability and pricing, and strong performance across all distribution platforms. You will also play a key role in the pre-opening, launch, and operational readiness of our new hotel in Verbier, while managing both properties (Base Aparthotels and Verbier hotel) in terms of reservations and distribution performance.
Reservations Management & Team Leadership
Supervise, guide, and support reservations staff in their daily operations
Ensure high-quality guest communication and service standards
Monitor performance, response times, and conversion rates
Distribution & Revenue Accuracy
Ensure accuracy of availability, rates, and content across all platforms
Coordinate with the Front Office team of Base Aparthotels for seamless guest experience xbhjioe
Take an active role in the pre-opening and launch of the new hotel in Verbier
Process Improvement & Performance
Improve systems, efficiency, and operational performance
Maintain data integrity across PMS and booking tools
Contribute to best practices across reservations and distribution
Proven experience in hospitality reservations, distribution, or revenue-related roles
Previous team management or supervisory experience required
Strong analytical and commercial mindset
Fluent in French and Fluent in English (mandatory)