We are looking for someone to augment team capacity handling small projects, governance tasks, vendors management, continuous improvements, oversee tickets (incidents, maintenance requests and problems), manage escalations...
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Solutions in scope are mostly SalesForce based but not only and may evolve in the future (eg: SAP Commerce Cloud, Marketing...)
Positioning of the role
The role is part of Global Tech Commercial Services team. The team has a frontline role in ensuring the service is delivered, acting as the bridge between markets (Business users: Sales and Advocacy) and the Tech support and stakeholders (L2/L3, Delivery Team, PO, Program Manager etc).
Reporting line
Candidate will report to Tech Commercial Solutions Service Manager, with dotted line to internal or external stakeholders. xohynlm
Modality/Location
* Role is mostly remote. Come to the office once a month (Barcelona based)
REQUIREMENTS
* Fluency in English - role is global and team-company-markets is international
* Experience: Minimum 3 years of relevant work experience
* Demonstrated ability to work with challenging stakeholders and manage expectations
* ITIL knowledge
* SalesForce Admin certification would be an advantage
* Ability to define and build processes