Technical Lead
Main Tasks:
* Provide technical support to sales and functional teams in assigned accounts for solution design, estimation, and assumptions.
* Support Project Manager/Delivery Manager in technical leadership on the project, bringing comprehensive technical knowledge of the platform and identifying best solutions to meet project demands.
* Detect and notify risks in technical management of project/client profitability.
* E nsure smooth progress of the project in terms of Scope, Schedule, and Costs, alerting and anticipating possible deviations to Project Manager/Delivery Manager.
* E nsure fulfillment of the project's technical objectives.
* E nsure compliance with agreed software quality standards with Omega's Technical Management.
* Supervise effort estimations of development and support team during testing phase of a project.
* Collaborate with PM/DM in project demos for client.
* E nsure final delivery of technical documentation for a project.
* Participate in development and training of technical team, advising them to improve their technical skills.
* I dentify possible technical Up & Cross Selling opportunities.
* I dentify possible methodological improvements for the technical team.
* Collaborate in Omega's community of practice, providing thought leadership, training, and mentoring to other collaborators to develop technical capabilities.
Required Experience:
* 3+ years participating in full lifecycle of Salesforce.com implementations.
* Experience in Salesforce.com projects as developer.
* Experience in different modules: Sales Cloud, Service Cloud, Marketing Cloud.
* Experience with agile methodologies.
* High level of English proficiency.
About Us:
Omega CRM is a global digital company specialising in accelerating Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
We form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.