The Support Operations ensures the successful execution of logistics operations during the launch of new customers or activities. Acting as an on-the-ground operational leader, they coordinate resources, enforce process compliance, and drive continuous improvement. They serve as the operational point of reference during critical ramp-up phases, ensuring performance, quality, and alignment with standards.
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Key Responsibilities
Operational Launch Management
Organize and oversee logistics operations during new customer or activity implementations.
Define and allocate necessary resources (staff, equipment, storage areas).
Ensure teams are properly sized, trained, and prepared.
Coordinate actions across operations, IT, quality, and project teams.
Supervise field operations and ensure adherence to defined processes.
Process Compliance & Performance Monitoring
Enforce strict application of logistics procedures (inbound, picking, shipping, returns).
Monitor compliance with internal and customer standards.
Detect deviations and implement immediate corrective actions.
Track and analyze key performance indicators (KPIs).
Auditing & Continuous Improvement
Conduct regular audits of field operations and practices.
Analyze root causes of inefficiencies or delays.
Propose and implement action plans to improve quality, productivity, and safety.
Capture lessons learned for future implementations.
Team Supervision & Engagement
Lead a team of 3 (coordinators, supervisors, or technicians).
Organize schedules, assign tasks, and set objectives.
Support team development and foster motivation.
Facilitate team meetings and ensure effective communication and reporting.
Training & Documentation
Train teams on new processes and best practices.
Ensure clear understanding and application of instructions.
Act as the liaison between field operations and support functions (Quality, IT, HR).
Qualifications
3–7 years of experience in operational logistics roles, ideally in 3PL or multi-client environments.
Proven experience in supervising field teams and managing operational ramp-ups.
Strong organizational skills and adherence to procedures.
Proficiency in logistics systems and IT tools.
Skills
Solid knowledge of logistics operations (receiving, picking, shipping, inventory).
Operational leadership and team coordination.
Analytical mindset with the ability to identify issues and propose solutions.
Results-oriented with strong prioritization and responsiveness.
Excellent interpersonal and communication skills.
Proactive, structured, and adaptable in dynamic environments. xiphteb
Availability for travel to centers within Spain.