Overview
La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.
Field Service Engineer Radiology - Galicia. Field Service Engineer for DR and CR equipment. This position performs technical service and support day-to-day on Agfa and 3rd party products and systems to customers. The employee will be based from home and will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment. The individual must be customer focused, able to work independently or as part of a team, and interact professionally with colleagues, customers and third party trades.
What You'll Do (Responsibilities)
Install and modify Agfa and 3rd party products (DR and CR)
Troubleshoot Agfa and 3rd party products, repair and replace on-site and remotely
Assist R&D and HQ in problem solving and risk analysis
Train the customers
Escalate to 2nd and 3rd tier support when necessary
Manage and perform preventive/corrective maintenance on Agfa products reporting according to procedures
Assist internal and external customers on technical questions and issues on-site and remotely
Identify opportunities for up-selling Agfa Services and Products and pass on upselling opportunities to sales as required
Manage return of equipment and parts in a compliant timely manner to company procedures
Who You Are (Qualifications)
Education
University degree in Engineering / Electronics / Biomedical / Mechatronics or related
X-Ray operator license could be a plus
Experience
Min. 3 years of experience installing and maintaining medical devices/healthcare products, especially X-ray/DR systems
Experience with networking and remote diagnosis software systems
Experience working safely with electromechanical systems
Project management skills could be a plus
Specific skills
Languages:
Spanish
(native level) and English (at least B2); Valencian/Catalan desirable
Proactivity, flexibility, independence, initiative; able to adapt to short-notice changes
Attention to detail, strong self-motivation, good communication, willingness to travel daily
Ability to fault-find basic electronics to component level and strong analytical skills
Knowledge of X-Ray/DR and Windows 7/10
Full driving license – willingness to travel daily within the country and occasionally to other European countries
What We Offer Now and In the Future
Dynamic global organization with a history of innovation and strong product portfolio
Challenging environment with supportive management
Competitive salary and benefits package
Friendly work environment with dedicated colleagues
Diversity and Inclusion
At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion promote belonging and engagement. xpzdshu We work together to achieve great things, and our differences make our company, products, and services stronger.
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